Report: #1059388

Complaint Review: Nationwide Vision

  • Submitted: Sat, June 15, 2013
  • Updated: Sat, June 15, 2013
  • Reported By: Catherine — Phoenix Arizona
  • Nationwide Vision
    4280 E. Indian School #107
    Phoenix, Arizona

Nationwide Vision Feeling ripped off Phoenix Arizona

*Author of original report: Starting to look like a bait and switch scam

Show customers why they should trust your business over your competitors...

I purchased glasses on 5-3-13.  I am still waiting to receive the glasses that I paid for.  I paid on 5-3-13 and then waited.  After waiting two weeks I called to see when my glasses would be ready and was put on hold.  I was on hold forever when I was finally told that the factory had made an error with my prescription and that they had to be sent back.  I was told that they would rush the service and call me as soon as the glasses were ready.  I waited a week and called to see when the glasses would be ready and was told they just arrived.  I went in and picked them up.  I wore the glasses for two days when a friend informed me that the glasses were not darkening in the sun.  He showed me how the lenses did not change at all in the direct sun light.  I took the glasses back and the representative tried to convince me that the lenses were exactly what I had ordered.  When I asked her to step outside in the sunlight and show me she suddenly decided that maybe all I had was the anti-glare and the lenses were not correct.  She said she would correct the glasses and would do a rush service on the glasses.

One week later I was called and told the glasses were ready.  When I went in to pick them up on my lunch I was so disappointed.  They were now trying to give me plain old glasses with the line across the lenses.  I did not want to try them on but the representative insisted.  I told her I was not blind that I could clearly see the line on the lenses so they could not be my glasses.  She insisted that I needed to try them on.  I told her that I want a refund and NO I am not trying the glasses on.  She said she would go get a manager.  I sat there for 15 minutes waiting.  I then met with Diana the Manager.  I was clear that I wanted a refund that I was patient and they had three chances to do my glasses and they could not get the job done.  I am going on vacation next week and I am going on vacation with my glasses and you have not been capable up to this point.  Diana then stated that she would  personally take care of my glasses and that they would be correct and that I would have them in time for my vacation.  She said she would give me a discount for the inconvenience I had been experiencing.  She looked me in the eye and gave me her word.  I looked her back in the eye and said if you do not get it right I will contact her corporate office and then I would find every review place I can to share my experience.  

I picked the glasses up today.  I met with Diana and asked if she had checked them and is everything I paid for there and she said yes.  She put my lenses in the glasses and I tried them on.  The glasses seemed to be ok.  Things looked a little fuzzy and the ground appeared to be moving.  I was told there is an adjustment time and that it would clear up soon.  We went outside and I tried them on and they seemed to be more shaded than my old pair of glasses.  We went in and she did some more adjustments to the glasses and cleaned them.  I again asked her if all the features I paid for are on the glasses and she said yes.  She went outside again with the glasses while I was waiting and she checked them in the sun.  Diana said yes everything is on the glasses that you ordered.  I was running late on my lunch hour and was feeling rushed to get back to the office.  Diana refunded $39.99 on the glasses for the inconvenience I experienced.  When I got home tonight and stood out in the sun for five minutes, nothing happened.  The lenses do not darken at all.  The lenses do appear to have a thick anti-glare coating.  There definitely is no change to the lenses when standing in direct sunlight.  I will return tomorrow morning and get my refund.  I am concerned that they will make the refund difficult, but if a refund is not given then I would have to call their actions fraudulent. I had insurance that paid a portion of the bill.  The insurance company has also been charged for an item not received. If necessary I will be calling the fraud department at United Health Care. I have been deceived and feel like a foolish woman.  I am foolish to the tune of $ 793.90.  I will follow up this post with the results of my visit tomorrow where I intend to get a refund.

5-5-2013 Went back this morning to return the glasses.  The representative put them under a special lite they had and presto the glasses got dark. We then went outside and the glasses were definitely darker.  I really felt like something was wrong because I had the glasses outside at home for an hour in and out of the sunlight and they never got dark like they did at the store. The glasses are still fuzzy when I try to read small print.  I am going to bring them to my eye doctor to have them checked to see if they have been made to the prescription that I was given. I also double checked my paperwork and noticed a $135.00 copay I was charged.  My benefits show that I have a $25.00 copay. I will be calling United Health Care Monday to verify my benefits. 

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This report was posted on Ripoff Report on 06/15/2013 10:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Starting to look like a bait and switch scam

AUTHOR: Catherine - ()

5-16-13 I really feel like something is wrong with what happened yesterday in the store.  I had the glasses outside at home for an hour in and out of the sunlight and they never got dark like they did at the store. I asked the customer service representative why the glasses were a purple/rose hue outside in the sun and not grey.  I ordered gray and I was expecting to see grey.  He said no that is the gray (yes the Emperor has clothes on).  He then added that the lenses are effected by heat and the lenses will not get as dark outside in Phoenix as they would in Flagstaff.  He repeated it again that if I go to Flagstaff the glasses would be significantly darker.  His words not mine. I do not live in Flagstaff, I live in Phoenix and I purchased my glasses in Phoenix and I expect them to work in Phoenix.  The glasses are still fuzzy when I try to read small print.  It has now been over twenty-four hours and I have not been able to darken the lenses anywhere near the level they did in the store with their special UV light.  I left the glasses out in the direct sun for 2 hours.  This is starting to feel like a bait and switch scam. As I reread my report before hitting the send button it occored to me to try an experiment.  I put my glasses in the freezer for 3 minutes and then took them out in the sun.  Now they are as dark as they were at the store.  They stay dark for about 3 minutes.  As I continued to stand out in the direct sunlight the glasses lightened up.  The temperature in Phoenix AZ at the time I was outside was 106 degrees.

 For $800.00 Nationwide Vision gives you: 6 trips to their store, one trip to your eye doctor, to verify their work, a call to your insurance company to check your benefits and eye glasses that do not work.  I will also be taking a trip to Wal-Mart, Sam’s Club and Costco to find out what I would be charged for the same exact item.  All answers will be posted.

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