Report: #981308

Complaint Review: Natural Blue Pacific Pools

  • Submitted: Wed, December 12, 2012
  • Updated: Wed, December 12, 2012
  • Reported By: Gregory — Allen Texas United States of America
  • Natural Blue Pacific Pools
    1833 W Hunt Street, McKinney, Texas
    United States of America


*Author of original report: Don't use Neil Murphy, Mike Murphy nor Chris Michaels for any pool project

*UPDATE EX-employee responds: No control over Mike & Neil Murphy my ex bosses

Show customers why they should trust your business over your competitors...

We hired Natural Blue Pacific Pools to construct our dream pool in Dec 2010.  Mike Murphy and Neil Murphy are father and adopted son and co-owners of this fraudulent and vile company.  Chris Michael's is the "Slick Willy" salesman that will say anything to get your business!

Our problems are almost identical to the couple that also wrote their horror story, Marty and Dawn of Cumby TX.  We had to have the pool plastered 3 times due to faulty workmanship, inferior product and labor. Each time we had to fill the pool, per the contract, and each time we drained it and started over.  We've had pools built before and we were used to some challenges, but NEVER, EVER imagined we would waste so much time and money on this one!!! Each plaster job was worse than the previous one.  After two unsuccessful plasters, I insisted that Mike, Neil or Chris be present during the process and periodically during the fill process.  Imagine when huge cracks arose, beyond normal "checking" and the plaster was peeling up before even filling the pool with water. Panic calls to each of their cell phones, e-mails, text messages -- ALL WENT UNANSWERED!!!!  Chris Michael's was never seen again once he had payments in hand!!!

Like the Cumby TX family, we too have an unlevel pool, decking that has raised above the coping, decking that cracked significantly in several areas - in 10 days after deck pour!!!  I got the same BS response from Mike Murphy that stated it was due to the new landscape watering that caused the decking to raise and crack!!!  

We've had the water fall plumbing fail (literally pull apart because it wasn't glued, in one area, and because the pipes were merely pushed together (NOT EVEN GLUED!).  We've had valves fail, auto pool filler fail, irrigation line to pool filler fail, etc...  I also discovered when I went to my city inspactor to see if they had passed the various inspections required for sign off, they conveniently stopped after the first 2 of the required 5 inspections.  My town has NATURAL BLUE POOLS as well as MIKE MURPHY, NEIL MURPHY and CHRIS MICHAEL's on their radar to NOT DO BUSINESS WITH Natural Blue Pools nor MIKE MURPHY, NEIL MURPHY OR CHRIS MICHAEL's.  They also owe the city FINES as they were NOT to have filled the pool with water until the inspections were signed off on.   

MIKE MURPHY will promise to come by, have workers finish projects, will even stop by to give you the impression he's on it, but NEVER, NEVER delivers!  He said he was going to be building a pool in a near by town and when they were at the stage of pouring their decking, he would have the crew over to redo our disastrous decking -- that was over 8 month's ago!!!  At that point, I didn't believe a word MIKE MURPHY said, and visited with the local city inspector of that town this supposed pool was being constructed.  What I learned was that there was no permits for any pools to be built in that city by NATURAL BLUE POOLS or the MURPHY slobs and that the only thing they showed were incomplete permits and complaints by local home owners!!!  What a surprise!!! NOT!!!

I have worked with A LOT of service companies, but HAVE NEVER worked with such crooked and vile, lie through their teeth a-holes.  Usually companies are concerned about their reputations and making sure their customers are satisfied, but not NATURAL BLUE PACIFIC POOLS, MIKE MURPHY, NEIL MURPHY!!!  Supposedly, Chris Michael's left the company last year and is trying his hand at a pool design company -- good luck with that!!! ;)  He has no concept of customer service and I'm sure his new company, Poolscape Architecture, will also fail miserably.  What none of these people seem to understand is the viral impact a bad reputation will have on their future.  


Greg & Paula
Allen, Texas
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#1 Author of original report

Don't use Neil Murphy, Mike Murphy nor Chris Michaels for any pool project

AUTHOR: - ()

Although I would like to forget the nightmare pool project that Neil Murphy, Mike Murphy and Chris Michaels are equally guilty of perputating fraud on, it is difficult to forget when our $150K pool project continues to eat at my bank account.  Due to the countless and endless problems that are not resolvable, we will likely have a crew come in to drain the pool, tear it out and relandscape our backyard at an additional cost of $90K!  Their greed, avarice, no ethics approach to doing business is beyond comprehension.  

I am agahst at Chris Michael's reply that says he would not have been able to close on his home loan had he quit his job. What he would have people believe is that if he returned my calls, or text message or e-mails, he he would have been fired by Neil or Mike Murphy.  Really?!?!?!?!  How about doing the right thing and call your customer back when things were gonig so badly and since you live 5 minutes away from our home!  How about putting yourself in your customer's position and standing tall if you know something is wrong.  The sign of someone's true character often reveals itself during challenging times.  Having you tell us that you were more concerned that you would lose your job or not be able to close on your loan is a selfish and pathetic response!  By having you not call us back, or ever follow through with an apology, tells us everything we know about you and your lack of ethics.  

I also became aware of a conversation you had with a construction contact where you accused me of hacking into your pool design website and posting pornographic images.  Even if I was capable of doing that, I would never resort to tha level of abominable behavior.  If that was your way of deflecting the issue, it didn't work and my construction contact, who you know, is also one that will never recommend you for any pool design project.  

I can only hope that you and your family move out of the area so I don't have to run into you at a school sporting event, restaurant, or any where else in the Allen, Fairview, Lucas, Parker, McKinney, Plano, TX area.    


Greg, Lucas, TX

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#2 UPDATE EX-employee responds

No control over Mike & Neil Murphy my ex bosses

AUTHOR: Chris Michaels Poolscape Architecture - ()

   I was hired at Natural Blue Pools to design and sell swimming pools. Natural Blue Pacific Pools L.L.P is owned by Harvey Dalton , Mike Murphy, and Neil Murphy. I did not write checks, purchase materials, or be included in corporate meetings or any other fiduciary duties. Neil Murphy was the construction manager who scheduled and managed construction and service. Mike Murphy sold swimming pools.

I have never worked with a construction manager who never returned client phone calls, texts, or emails like Neil Murphy. On several occasions he would disappear for days without showing up to work or even returning Mike his partners phone calls. 

I have spent 32 years selling and designing and managing swimming pool companies for some of the areas top companies. I've sold pools for many friends and neighbors. One friend referred me to the Andersons in Cumby and another long time friend referred me to Greg and Paula Hughes in Lucas. The Hughes are actually neighbors of mine. I would have never sold pools tio either family if I would have known how poorly they would be treated by Natural Blue Pools in Mckinney.

I was told I would be able to manage the $133,000.  anderson pool if I sold it because Neil didnt want to drive to Cumby. So I told this to the Andersons and as soon as we started the pool I was ordered off the job by Mike Murphy because Neil Murphy did not want me wasting gas driving to Cumby.The project became a mess. A tile wall on the negative edge weir was changed by Neil to stone and it was not sealed and the pool was a salt water pool! A leaking pipe was gunited in to the pool and left draining sludege into the pool for no reason and the pool was filled and never properly started up. Marty Anderson would call me for help because neither Murphy would return his calls. I was told by Mike several times that they were going out to Cumby to fix the problems but they never did. It was awful not being able to help.

The Hughes project had similar issues, no follow up and no communication and poor workmanship and I could not help and was actually ordered to stay out of it! My wife and I had built a house and if I quit Natural Blue Pools we would not been able to close on our mortgage and possibly lost our home. I was trapped. As soon as we closed I quit the company.

I have never seen a company not care about its customers or warrant its product as poorly as Natural Blue Pools. It was a terrible mistake for me to work for them and I am sorry I could not help the people I sold a Natural Blue pool too. I have had people say they have left 7 messages for the construction superintendent and never got a return response. I am disgusted with what they did to these people not one of them deserved these results.

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