• Report: #789042
Complaint Review:


  • Submitted: Sat, October 15, 2011
  • Updated: Sat, October 15, 2011

  • Reported By: Ruthie — Bryan Texas United States of America
41 CANAL STREET, LEWISTON ME 04240 lewiston, Maine United States of America

NATURAL HEALTH NETWORK VELOURA refusal to honor printed information lewiston, Maine

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  Yesterday I called the customer service number 1-888-337-7382 to cancel the order I placed on 10-9-11 for VELOURA, a face cream.    I was totally aware of the fourteen day trial period that would end on Oct 23 and also the $89.99 charge that had been put on my credit card IMMEDIATELY after I placed my order. 

Initially I called on Oct 11 because my credit card's fraud department questioned the $89.99 charge.  The man I spoke to told me that that charge would be removed in  two or three days (didn't happen). So I decided to cancel my order  because I do not like the way  you manage your business. 

Yesterday I called to ask for an RMA number.  The first young woman I spoke with would not give me one because "I had not kept the product until October 28."  I don't know where that date came from, but my skeptical self thought it might be to ensure that I had to pay the $89.99.  So she refused to give me the RMA number.  In protest, I hung up and called again. 

The second young woman gave me the RMA number reluctantly.  I had to lie to her about my reason for wanting it, and I don't feel good about that deception, but she didn't want to give me the RMA number either. 
So I am sending the jar of VELOURA back and ending my relationship with this business. 
I hope they have better luck with  other customers.  They've lost my business .

This report was posted on Ripoff Report on 10/15/2011 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/natural-health-network/lewiston-maine-04240/natural-health-network-veloura-refusal-to-honor-printed-information-lewiston-maine-789042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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