There is nothing "Free" about this "Free" trial. You are required to pay the $4.95 S&H up front. Then, if you don't cancel the "Trial" within 14 days of shipping, you get charged the full $79.95 for the "Free" bottle (you find this out in the Terms and Conditions link at the bottom). Call 1-800-983-7968 M-F, 9am-9pm, EST to cancel.
BTW, the 14 day "trial" period starts when shipped, so the time enroute gets subtracted before you ever get your bottle to start the "trial". Then, elsewhere it states that most customer find results if they take it for 3 mo.! So how much "trial" can you get in the 7-10 days you actually have before the 14 day deadline occurs?
But that's not all! If you don't also cancel the Diets Cental (aka Fitness Factory) "membership", by the same 14 days you will be charged $29.95/mo. until you do cancel! Call 1-877-495-1182 M-F, 9am-9pm, EST to cancel.
But wait, there's more. If you don't cancel the Cost Wave (aka Cost Smasher) "membership" by the same 14 days you will be charged $2.95/mo. until you do cancel!! Call (the same) 1-877-495-1182 M-F, 9am-9pm, EST to cancel.
According to the T&C's the Diets Central and Cost Wave are "options" but we ended up with those "memberships" without consciously checking off anything and I refuse to go back through the order procedure to try and find where those "pre-checked" options are.
Suffice it to say the whole site is set up do take advantage of web customers who are trusting and don't read the fine print of the T&C's and who don't uncheck some "pre-checked" "options", IMO.
Of course, the Company Employee can claim that all the information is on the site (if you look for it). But the whole initial premise of "Free" is totally bogus and the bait to suck in the unsuspecting. But customer satisfaction is their number one goal. Yeah, right!
It _does_ appear possible to get a refund if you remain ademant and state that you will be contacting your bank/credit card company and will file charges with them to get their operations blocked. The had to get their supervisors approval (short time on hold) then came back with the OK. They provided a confirmation number for each of the cancelled "memberships" and promised a refund would be made back to my credit card. We'll see if that actually materializes.
One other thing to watch. Since the 'Fitness Factory' and the 'Cost Wave' had the same 800 number I tried to cancel them both on the same call and the guy allegedly did that. But he only gave me one confirmation number and when the confirmation email came, it has a note that says "...only this membership has been cancelled" (or some such), and it only listed one! So I called again, got a different person (another who spoke very poor English), and sure enough, one was still uncancelled. So they were working another scam, IMO, to get one more charge on the card before they got completely cancelled out.
Bottom line, these guys are totally bogus and running a fraudulent scam, hiding behind their T&C's to prevent legal action, IMO.