Report: #156905

Complaint Review: Navicomm - One Call Long Distance

  • Submitted: Tue, September 13, 2005
  • Updated: Fri, September 11, 2009
  • Reported By: Verdigre Nebraska
  • Navicomm - One Call Long Distance
    P.O. Box 3141
    Carmel, Indiana
    U.S.A.

Navicomm - One Call Long Distance ripoff carged for web access when no one used the internet Carmel Indiana

* : Hello,

Show customers why they should trust your business over your competitors...

I received a bill for $101.86 for web access when no one had even used the internet.

They said websites had been accessed from my number but could not tell me what the sites were.


I kept telling them we were not even home the day I was billed but they just kept saying the phone line was used to access the web.

They said I would keep getting bills until it was paid.

Pam
Verdigre, Nebraska
U.S.A.
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This report was posted on Ripoff Report on 09/13/2005 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/navicomm-one-call-long-distance/carmel-indiana-46082-3141/navicomm-one-call-long-distance-ripoff-carged-for-web-access-when-no-one-used-the-intern-156905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
Thanks,
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