NavTool ,Vitaliy Sokolov Exchange & Refund Fail Staten Island New York

Absolutely horrific & waste of time with this Company. I should have dealt with (((REDACTED))).
Exchanged a CANBOX3.0-HDMI+SYNC-CAM12 for CANBOX3.0-HDMI+SYNC-CAM10. Waited 2 months as they explained “we are waiting for a part”
When the item did finally arrive after begging for ETA & status…The exact same box & item was send back. What the heck?
Looks like decent product, unfortunately the Company is run like a Garage co.
Obviously, some folks have been lucky, I am not one of them.

Assume because you can only get your unique 32 digit transaction number (TrustPilot) by contacting them directly vs seeing it for yourself on the order history, will get the standard could not verify customer BS. But can they make this right quickly?.....its a gamble due to inacurate reviews.

-Update 1 hr after review (TrustPilot)…
Yup, that’s exactly what happened. Now when I try contacting for that secret 32 digit number, Larry from Fraud prevention replies with this
” hello at this time, there is an issue with your account we can only help via physical mail” Chat is active & unresponsive.
Then I mention to Larry that I will report to my Visa under my buyer protection….The response was “here is another proof that you are fraudster”
Despite providing Order # & RMA #.

Also was advised they could not help me until the negative review was removed. I played along.

-Update 1 week later, attempting to get full refund. I’m told we are past the return date & that I used incorrect CCV code on my credit card.
Then was threatened they would contact my company & tell them how unprofessional I am & several other threats that are impossible.How could the CC charge go through in first place if I provided wrong security when ordering?

Do yourself a favor & go elsewhere or take the gamble. I'm now out the purchase price & have product that is useless to me. I'll sell it for a few $ to recoupe what I can. Not about the $ now. Hopefully more accurate info will save the next person when selecting product is this class.