ED Magedson – Founder
NCO FinancialInternet United States of America
I admit I dropped the ball for forgetting about a hospital bill, however I was in college and my mind was on finals and graduating.
The first time they called, I asked for a description of the bill they were requesting (again I had forgotten due to finals) and the caller hung up on me. I called back and got a second representative and she too hung up on me when I asked what the call was for. I just shrugged it off as the wrong number.
Fastforward a few days. I would recieve three or more calls a day from these people. Finally I concluded something was wrong. I answered and asked what the call for for. This lady did not hang up but she did ask for my personal information to verify who I was before she could give out information. Everything from my address to my birthday was correct but my SSN last for digets. She concluded that I was a fraud but promised that I owed NCO nothing and hung up on me. I called the hospital who I owed the bill to (by this time I did remember) and they apologized if there was a clerical error when giving my information to NCO. Fair enough. However the error was not on their part.
I call back with this information and finally spoke with a kinder rep. It turns out that their records were correct regarding my SSN and the other rep that I had spoken too had confused my record with another clients. I personally asked to deal with this kind rep and no one else. She gave me her direct line.
I paid the bill off in full and had NCO mail me copies of the receipt. I read on this website that they have a habit of coming back years later demanding money you already paid. I am ready for them if they do.
This report was posted on Ripoff Report on 12/10/2009 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nco-financial/internet/nco-financial-horrible-customer-service-and-inaccurate-records-internet-537350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.