Neimans Live ripoff fraudulent refused to return money stole money jewelry Costa Mesa California

I didn't want to get into a he said/she said situation, and I gave a factual account as to what happened to me with this company. They automatically assume that I did something wrong, which I did not, and the communication with Customer Service is proving to be lacking over and over as proved by multiple accounts from other consumers.

When email is the only form of contact between a company and a consumer, then it is the Company's responsibility to stay on top of all the emails and respond. If this company did actually respond to emails within 48 hours, consumers would not get so upset and would not start research on the Internet and find places like this site. When they had both my money and the merchandise and weren't responding to emails, any reasonable person would start to panic, more so after seeing the previous reports on this company.

I have entered the complete email history below. Please note gaps of 5-7 days in many of the responses, as well as multiple contacts from me to this company just to get a response. The last contact I had with this company was on 10/10 until this rebuttal.

I also find it very ironic that nothing happened during 5 days of emails, yet my funds were returned to me in just over 1 hour of my last email linking other Ripoff Reports and my own post!

The package I sent the earrings in was the EXACT same package with the same address as used for the first time it was shipped - I simply overlayed a label over the "Return to Sender" and removed the postage. Their own packing slip, stapled to my emails per their request, was in that box. If it were the wrong address how did it get to them the second time? I won't even begin to presume how the packing slip was "lost".

Here are the emails and dates/times of my emails to you:

----- Original Message ----
From: Victim
To: Neimans Live
Sent: Saturday, October 14, 2006 8:06:08 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Does this look familiar to any of you that are not responding?

http://www.ripoffreport.com/reports/ripoff196733.htm

I want a response on my issue within 24 hours or I will continue to escalate judgements against your company.

----- Original Message ----
From: Victim
To: Neimans Live
Sent: Thursday, October 12, 2006 9:56:58 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

This whole situation is making me very nervous. You all are not responding to my emails and now have both my money AND the earrings. It is also past your own notation of when the credit should apply.

If I do not hear from you with a specific time as to when my funds will be returned, I will report you to both PayPal and Ebay.


----- Original Message ----
From: Victim
To: Neimans Live
Sent: Thursday, October 12, 2006 8:16:38 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Could you please let me know the status on this? It is now day 15 since you received my return and I am still not seeing a credit to my account.

----- Original Message ----
From: Victim
To: Neimans Live
Sent: Wednesday, October 11, 2006 8:37:30 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

The UPS tracking number for this is xx. It was signed for by someone named Andrews on 9/28.

Thanks,

----- Original Message ----
From: Neimans Live
To: Victim
Sent: Tuesday, October 10, 2006 11:41:49 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Dear Customer,

Thank you very much. Refunds are issued via PayPal within 14 business days after we receive the package. Could you please let us know the tracking no. of your return so that the return department can check for you?

Please let us know if you have any further questions.

Thank you,
Customer Service

----- Original Message -----
From: Victim
To: Neimans Live
Sent: Tuesday, October 10, 2006 11:02 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Could you please let me know the status on this? My records indicate you received my return on 9/28 but I am not seeing any activity as of yet on my PayPal account.

Thank you,

>>>

----- Original Message ----
From: Neimans Live
To: Victim
Sent: Wednesday, September 20, 2006 2:59:39 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Dear Customer,

You are welcome to return the item that you are not happy with to the address below. Please note that your refund will post to your PayPal account within 14 business days after we receive the item. Please include your packing slip and the USGL card.

Neimans Live (Please omit the word "jewelry" on the package to prevent theft.)
3100 Airway Avenue, Suite 104
Costa Mesa, CA 92626

Please do not hesitate to contact us with any further queries you may have.

Best regards,
Customer Service

----- Original Message -----
From: Victim
To: Neimans Live
Sent: Wednesday, September 20, 2006 4:03 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Sir or Madam:

We were in the process of moving by the time this response came through, so I was unable to re-ship the earrings for return (the box they were in got packed with other items). I have just recently located where this box was packed, and would like to ship this back to you but wanted to make sure you would still honor the return before I do.

Can I still get a refund on this item or am I out of luck now?

Thank you in advance,

----- Original Message ----
From: Neimans Live
To: Victim
Sent: Monday, August 21, 2006 10:01:03 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Dear Customer,

Please be informed that the below is our return address.

Best regards,
Customer Service

----- Original Message -----
From: Victim
To: Neimans Live
Sent: Monday, August 21, 2006 1:07 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Can you please answer my question below? This is a lot of money being tied up in this item right now, and I am having the worst time getting a response from anyone at this email address...

>

----- Original Message ----
From: Victim
To: Neimans Live
Sent: Thursday, August 17, 2006 1:28:25 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Could you please reconfirm the mailing address you gave me below? I sent it out there and it came back as undeliverable.

Thank you.

----- Original Message ----
From: Neimans Live
To: Victim
Sent: Tuesday, August 1, 2006 9:50:01 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Dear Customer,

Please see the address below.

Neimans Live (Please omit the word "jewelry" on the package to prevent theft.)
3100 Airway Avenue, Suite 104
Costa Mesa, CA 92626

Thank you very much.

Best regards,
Customer Service

----- Original Message -----
From: Victim
To: Neimans Live
Sent: Tuesday, August 01, 2006 10:05 PM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Thank you.

What address should I ship to?

----- Original Message ----
From: Neimans Live
To: Victim
Sent: Monday, July 31, 2006 2:03:13 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

Dear Customer,

We apologize for the occurrence. You are welcome to return the item and we will compare it to our inventory. If we have a replacement, we will be happy to send it to you. If not, then we will issue a refund. Kindly include a note or a copy of this e-mail with your return.

Please let us know if you have any further questions. We look forward to hearing from you.

Best regards,
Customer Service

----- Original Message -----
From: Victim
To: liveauctions@neimansjewelry.net
Sent: Monday, July 31, 2006 7:55 AM
Subject: Re: Message from eBay Member Regarding Item #120003378816

This is the third time I have tried to contact you about these earrings. Please reread my comments below and let me know something please? (This was originally sent to your My Messages folder - the email below is a copy I sent to myself.)

----- Original Message ----


I have received these earrings and they are beautiful! However, one of the earrings (the one that had the sticker put on it) had a bent post. I was able to bend the post back so that it would snap in place again, but am concerned that there may be a problem later on down the road. Could you please let me know what options I have?

Thank you,
eBay

In response to the complaint....customer states that we did not respond to her e-mail. We respond to all e-mails within 48 hours or less, not including holidays. All of our items arrive within 3 weeks or less. Her package arrived in less than 3 weeks, not beyond 3 weeks as the customer states below.

The return to sender issue was due to the customer putting the incorrect address on the package.

Almost 3 months later, the customer returns the items with no paperwork or information. That is the equivalent of purchasing an item at a department store and walking in with no receipt and handing the item to the salesperson and walking away expecting a refund. Once we could decipher who the return was from, we were able to issue the refund. She has been given a full refund via PayPal, not because she posted this complaint but because we were able to decipher who the "mystery" package was from.

If the customer would have followed the simple return instructions, none of this would have happened. This was a self-inflicted mistake.

Thank you Ripoff Report!!!

After I posted my situation, I emailed Neiman's Customer Service Center with a bit of a nastygram and included a link to the other report against their company from June. When I checked my email this morning I found that within an hour of my sending them that email they had refunded my money!!

I'm still out nearly $13 because instead of marking it through PayPal as a refund they sent it as a payment (costing me seller fees), but at least this is FINALLY taken care of.

Although my situation is resolved, I still definitely would say BUYER BEWARE on this company. Any company that you have to threaten repeatedly to get a resolution is not one anyone should deal with.