Complaint Review: NELNET - Internet
- NELNET Internet United States of America
- Phone:
- Web: www.nelnet.com
- Category: Loans
NELNET Nelnet-National Educational Loan Network I do not have an account, or any personal loans. Internet
*Consumer Comment: Time for a certified letter.
*UPDATE Employee: Contact Received
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I have been constantly been getting contacted by NELNET in regards to a family member ,who I do not have contact with loans. I usually would listen to the messages and delete them, but the tried to recall the number a few times to notify them of such, yet strangely the number would say your call can not be completed as dialed. I am a full time, 18 credit hour student with a family and I work full time, needless to say my time is non existent so I really don't have time to call and investigate into some company I really have no business with.
That was until recently when the messages began increasing in frequency, at work, late at night, and while in class. Not only that, but they had become increasingly vulgar and threatening so I finally decide I am going to get ahold of these people and make them stop. Again the number says cannot be completed as dialed, I recall five times until suddenly... Welcome to Nelnet this call will be monitored...
I try to explain the situation and that the calls were getting out of hand, I have no contact with the person they are looking for and the nature of the calls were getting threatening. "John" then informs me that is untrue, and he is with some sort of Federal collection loan agency and that its my fault they continue to call me. I should have answered the phone and he isn't too sure I don't have contact with the person and NELNET has great customer service.
I'm not sure if they will call me again, but I will be making a stop over at the BBB to file a complaint as well. I can only imagine what type of methods they use in their business and they would undoubtedly be terrible.
This report was posted on Ripoff Report on 09/07/2011 10:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nelnet/internet/nelnet-nelnet-national-educational-loan-network-i-do-not-have-an-account-or-any-personal-773930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Time for a certified letter.
AUTHOR: Robert - (USA)
SUBMITTED: Wednesday, November 23, 2011
Send them a certified return receipt requested letter to stop calling you about this debt of an estranged family member. Make it clear to them that you were unaware that this person used you as a reference and that if they continue to contact you about this debt that you will interpret this as deliberate harassment and a violation of the Fair Debt Collections Practices Act.
If they contact you AFTER they have received this letter, SUE NELNET in DISTRICT COURT. You won't have any problem finding a competent law firm to handle the case.
I had a similar problem with these jokers some years ago, a relative used me as a reference without my knowledge or consent. Telephone calls to them accomplished NOTHING. Send them a certified letter-that should do it. If not, it's an easy payday for you and your attorney.
#1 UPDATE Employee
Contact Received
AUTHOR: nelnetdanielle - (United States of America)
SUBMITTED: Wednesday, November 23, 2011
We apologize if you were receiving calls during inappropriate times. If you were receiving inquiries for a family member, it's possible they listed you as a reference on their application. If you no longer have contact with the individual, you can be removed as a reference. Please contact our office for additional details or assistance at 1.888.486.4722
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