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Report: #1054772

Complaint Review: Nelnet - Lincoln Nebraska

  • Submitted:
  • Updated:
  • Reported By: mariel — Florida
  • Author Not Confirmed What's this?
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  • Nelnet P.O. Box 82561 Lincoln, Nebraska USA

Nelnet unauthorized charges, illegal charges Lincoln Nebraska

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Unauthorized charge issue:  I was ahead of the game on my payments, so before my trip to Europe - I cancelled my auto-pay.  I came home to find out a week after I cancelled... they changed policies and charged my account.  They did not carry over what I had authorized on my account to their new policy, they also did not give 30 days notice - not even a weeks notice!!!  

I called to complain and the person said there was nothing they could do.  I asked to speak to their boss, they said they didn't have one.  I asked if they hired themself, they said no... obviously...  Long story short, I am going through the annoyance of having to dispute with my bank, which ended up giving me an over-draft fee because of this unauthorized charge.  What a nightmare.  THIS MUST BE ILLEGAL!!!!

This report was posted on Ripoff Report on 05/29/2013 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nelnet/lincoln-nebraska-68501-2561/nelnet-unauthorized-charges-illegal-charges-lincoln-nebraska-1054772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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