Report: #985717

Complaint Review: Neopost

  • Submitted: Fri, December 21, 2012
  • Updated: Fri, December 21, 2012
  • Reported By: Hazeljellz — Carrolton Texas United States of America
  • Neopost
    10007 valwood prkwy
    Carrolton, Texas
    United States of America

Neopost Postal services Carrolton , Texas

*UPDATE Employee: Perhaps you were a lousy temp?

Show customers why they should trust your business over your competitors...

Neopost only hired temps and they only train you for 2 weeks, half days, they show you how to do things one time and you are expected to know about every mailing machine on there is.
Seriously, go look on the website at the knowledge base. They don't train you long enough to be efficient to do you Job, there system is designed to keep you on the call for 15-20 mins each call.
The systems are flawed often times you have to have a manager help you put in a order BEC nothing is done right and it doesn't allow you to place orders for machines. If you're a temp and you have gotten hired here keep your options open. They will drop you if you can't learn all there is to know in 2 weeks.
And there's an over load of system flaws and they also don't allow you access to a lot of the systems, you have to ask others. Good luck if you're hired as a temp here.
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Updates & Rebuttals


#1 UPDATE Employee

Perhaps you were a lousy temp?

AUTHOR: amberd910 - ()

I am just reading your post and I am laughing to myself. I have worked for a Neopost dealer for over 11 years and I know all the models and how to operate our systems just fine. I had learned this in a matter of weeks! And this was when the equipment was much more complicated and some machines were not even digital yet. Customer's used to have to manually turn wheels on their machine to set the new postage date. The machines now are basically identical with only a few varying items.

When I was reading your post it made me laugh because, yes, people are expected to learn how to do their job, even if you are only going to be a temp, however, several of the temps which were hired soley for rate change, were offered full and part time employment opportunites to work in the CIC (Customer Interaction Center). That was distributed several months ago as a memo to every single Neopost employee (Neopost and all the dealers and districts).

When reading your post you spelt many words wrong and did not even attempt to write proper English! No wonder you didn't like working in a fast paced, high customer interaction center. If it was taking you 15 to 20 minutes to complete one phone call then you clearly did not take useful notes and learn the system properly. Just because you were a temp does not mean you can BS your job.

Now, what if you got a job at a grocery store stocking shelves or running a cash register? All day long customers will come up to you and ask for help finding products and ask questions. They even ask questions on recommendations on products. Would you have the knowledge to give them answers? No matter what employer you work at employers demand a lot from employees. I am not saying the job was or is easy but clearly it seems you lacked the proper skills to begin with which made your job harder in the first place.
I have been with my Neopost dealership for over 11 years. The benefits are great, I have decent co-workers, I make decent money, I am good at what I do and solving issues, and I am confident in my ability to work in different programs to complete my job duties as well as others. I am even utilizing the tuition reimbursement program and attend school online to earn my degree, company paid for! In fact, this week alone, I am covering three positions, as well as trying to do my own job, while others are on vacation. This includes trying to complete a massive report for quarter end and our Ops review. Do you think they would allow that for an employee who doesn't act motivated and cares about their job? It's not so much the skillset you have, skills can be learned, it's the mindset. I have co-workers who have been onboard with us for two years who still do not know specific products, who to contact in need of support, etc. To me that is highly unacceptable.

We have had temps come in and work for us, under my lead, on several occasions. I can tell you, from my experience, most temps simply do not care about the job and do not have a desire to learn the skills they need to complete the temporary work. I cannot say this is the case with you but simply going off what you provided to me as well as your writing ability I just do not think you had what it took to handle the volume of customer calls and probably became easily overwhelemed. The temps I have dealt with have no desire to even be there. One temp never even showed up on her first day. Another temp called out on her second day, and another temp interacted with others at a snail's pace.

Just keep in mind, some people do have a bad taste about temps, I understand that. It's annoying to have to take the time to train someone for them to only be at the job site for 1, 2, or 3 months, etc. Also, from my viewpoint, it is highly annoying when a temp keeps asking for help, especially with the same questions over and over again. I suggest to buckle down, learn what you need to learn, take notes, and ask questions when being trained. That is the only way you are going to succeed. And who knows, maybe next time it could lead to permanent employment. You have to have the desire and passion to learn. Without that, you are simply another temp who will just be discarded when they are done with you.

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