• Report: #1088170
Complaint Review:


  • Submitted: Sun, September 29, 2013
  • Updated: Sun, September 29, 2013

  • Reported By: ron — indianapolis Indiana
, Select State/Province USA

NERO Unable to reinstall their product after computer virus infection was cleaned out. Tech support is over a dolllar a minute. internet

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My computer has crashed several times and I had to reinstall my programs, including NERO.  The last crash has left me with NO ability to reinstall.  THe customer service line will cost me over a dollar a min. to rectify THEIR problem. I have paid for their program but now do not have free customer support since my version is older....#9.  If they are selling a product and do not intend to service it, they should have let me know up front. 


I believe they have defrauded me and the general public but not providing that information.  If they say they do have a solution, that does not remove the FEE for me to access it.  RIP OFF.

This report was posted on Ripoff Report on 09/29/2013 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nero/select-stateprovince/nero-unable-to-reinstall-their-product-after-computer-virus-infection-was-cleaned-out-t-1088170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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