net 10 cell phones-track phone ripedoff ran around and hung up on from net 10 miami, Florida

I was ripoff, hung up and lied too! My son has been with out a working phone in witch we have paid to. Net 10 sent us 3 phones now that have not worked. They had me send all three phones back. And tolls to expect knew phone in three days. So 3 weeks later they send me a safelink phone that looks like a cheap 19.99 Doller phone and not even the plan we have been paying for since may of 2011. So I phoned them just to be on hold for 1 hour. And then the manenger hung up on me. I will be using another company now very disappointed.