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Report: #1363168

Complaint Review: Net 10 Wireless - Internet

  • Submitted:
  • Updated:
  • Reported By: Patricia — Newville Pennsylvania U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Net 10 Wireless Internet USA

Net 10 Wireless Junk phone, recycled phone #, bad customer service, no refund no service no help Miami Florida Internet

*Author of original report: Too little too late

*UPDATE Employee: Net 10 Wireless Junk phone, recycled phone #, bad customer service, no refund no service no help Miami Florida Internet

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Purchased NEW Lucky LG phone from Rite Aid - tried to activate, Net 10 would only give me $80/mth plan even though box said service was $35.  Loaded minutes from provider and then activated at $35.  Phone was for my mother in TX.  # assigned was apparently reused - she received calls from people in 15 different states wanting $$$.  She tried to call out - phone kept cutting out every two minutes.  

Called Net 10 - idiot CS person told me to have her text a # and reset phone - when I asked how that would fix 1/2 the country calling her (people she doesn't know).  She just said she couldn't fix that?!  Then she gave me a lecture about swearing because I called it a crap phone and crappy phone service. 

No refund, no option of another phone.  Net 10 used to be good, I had their service for 10 yrs.  Not sure what's happened but they are just down the toilet and I don't recommend them to anyone.

This report was posted on Ripoff Report on 03/21/2017 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/net-10-wireless/internet/net-10-wireless-junk-phone-recycled-phone-bad-customer-service-no-refund-no-service-1363168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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0Employee/Owner

#2 Author of original report

Too little too late

AUTHOR: - ()

POSTED: Friday, May 26, 2017

Don't need the phone anymore - mother passed away a month ago.  I'm done with Net 10 - won't go back, am happy where i am now.  Unless you intend to refund all the $ I paid - I am not going to waste time calling.  After all the crap I went through, I doubt very much that's going to happen, so don't wait to hear from me.

 

Pat Newville PA

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#1 UPDATE Employee

Net 10 Wireless Junk phone, recycled phone #, bad customer service, no refund no service no help Miami Florida Internet

AUTHOR: TF01 - (USA)

POSTED: Friday, May 26, 2017

Hi Patricia,

I work with NET10 Wireless. We are very sorry for the trouble you've been through. We are looking forward to be able to assist you further. Please allow us to help you. You can contact us through chat at http://bit.ly/2gQCmUz?caseId=41023. Thank you.

Mellannie

NET10 Wireless

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