Report: #462370

Complaint Review: Net Spend

  • Submitted: Wed, June 17, 2009
  • Updated: Wed, June 17, 2009
  • Reported By: Reseda California
  • Net Spend

Net Spend Debit Fraud not being handled California Internet

Show customers why they should trust your business over your competitors...

I purchased a prepaid Visa through Netspend and have had this card for over 1 year. I load money to pay large bills and thats about it. I dont ever check online to see if my account still has money becuase I am a smart person and know what I spend daily. Long story short 6/6/09 I went to pay my car payment and my debit request was denied. I went online to see that someone 600 miles from where I live has used my card and charged over $2700.00 from my Netspend account. This was discovered at 10:00pm. Netspend CS department was closed. I sent them an email and called first thing in the morning. I reported the account stolen-used frauduenlty. The rep which barely knew what he was doing advised me to simply print out their dispute form fill it out and fax it. I did just that. I asked them to shut that account down as well. I faxed all the papers to find out the fax number on the form was not correct so again I fax all the paperwork to the correct #. I am clearly a victim of whatever is going on and they know it. I waited the time period of 10 days, called Net Spend and the repsonse was that I lost the dispute and there is nothing they can do for me. I am a mother of 2 and the 2700.00 was ALL OF MY MONEY. I trusted Netspend and I feel defrauded not only by the criminal but Netspend for not helping me as their paid customer. I need help Please. I have the police report several emails, tons of calls. I am left with no money.Please help

Reseda, California
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This report was posted on Ripoff Report on 06/17/2009 04:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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