• Report: #187615
Complaint Review:


  • Submitted: Thu, April 20, 2006
  • Updated: Thu, April 20, 2006

  • Reported By:Phx Arizona
  • Phone: 888-811-5866
  • Web:
  • Category: Internet


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NetZero internet service is a RipOff! From the time I started with netzero there have been problems. From the beginning i had problems connecting to the internet with netzero. I called them letting them know of the problem,I was told to close my account and to pick a new name. Again, even with the new name i had trouble staying connected, I kept getting a pop up window saying that my net zero is corrupted and that i needed to delete it and reload the disk again, the same thing kept happening and still does. I had to delete netzero and reload the disk several times a day if i wanted to get online. Everytime I call I get people that are not helpful and usually rude and contradict each other and usually people from india that do not speak the language and are never helpful. To make a long story short, I was suppose to start out with free service for a few months, also a few more for not being able to get online without problems. Starting a few months ago netzero started billing me even though the service was still 'free'. I was not only billed once but 2 to 3 times per month until I had overdrafts and realized what was happening. I was billed for free service on 11/14/05 two times for 14.95 for high speed and 9.95 for regular service. I called and was told that there is no problem from a woman in india that could hardly speak english. I told her that I had the bank statement in front of me,she still denied any problem. I was billed again on 12/05/05 for 37.14 this time. Then on 1/5/06 I was billed again twice for 9.95! I tried to get help from the fraud department at my bank, They claimed to have contacted netzero but then told me that they do not get involved, that it was between me and netzero. I have called netzero and asked if I could send them my bank statements, I was told 'no',we don't work like that, another person there told me to get proof from my bank and get a routing #. Finally after about 30 phone calls in the last few months,I spoke with someone that did go over the account with me but as usual trying to deny any wrong doing or taking money out of my account, even though I had the proof in front of me, He then spoke with his superviser and said the best we can do is give you 2 months free and 30.00 back, I said that is not good enough,that you owe me aprox 70.00... He said ok, 45.00 is all i can do for you. I finally said ok, but i had to close down my bank card and wanted to have the money sent by mail,he said yes i promise, That was a few weeks ago. Today was the last straw, I called again, as usual I was put on hold for over half an hour, spoke with a someone that could not speak english then transfered to someone else once again. This time I was told that they were not going to send me even a portion of what they had owed me, that they only had taken out 37.14 on dec 5th (The first time they even admitted to that) and that they returned it to my account. They denied even owing me for stealing money from my bank account all of the other times. Even if netzero gets away with their lies and having the freedom of taking any amount of money from my account... I hope that I can save one person from this stressful and degradeing experience.

Phx, Arizona

This report was posted on Ripoff Report on 04/20/2006 01:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/net-zero-internet-service/woodland-hills-california-91367/net-zero-internet-service-ripoff-netzero-stoled-money-from-my-bank-account-woodland-h-187615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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