• Report: #754668
Complaint Review:


  • Submitted: Mon, July 18, 2011
  • Updated: Mon, July 18, 2011

  • Reported By: Amy — OAKLAND California United States of America
9700 NW 112th Avenue Miami, FL 33178 Internet United States of America


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This company used to market  its anti-ripoff image
in the media.  Because of  Net10's customer-centered
message, in February 2011, My family  began
to use a net10 phone and purchase its monthly plans.  

For the past six months, every time we made purchase through its sales
line for adding minutes to the net10 phone, I needed to find another
phone to call Net10 customer service again and wait long time for a
response to this problem: the number we used was transferred from
another company; the net10 phone or its computer system could not
process adding minutes to the phone directly, we had to get another
code from customer service to add minutes manually. I wish I
knew this kind of technical issue before transferring my number to

After dealing with its customer service for several months, I found that
I was the one that ripoff my own time and trust with such kind of business
practice just because I believed a fantasy that the net10 customer service
people made: we are improving the technical problems. 

Net10 has no guarantee to give you hassle free services and solved its own
technical problems in six months. Moreover, a outrageous event happened
last week, a new phone number for my net10 phone was given without my
request . After standing on the line for more than one and a half hour, listening
 to  the music and hearing "my supervisor is fixing the problem" more than twenty
 times ,no result was provided. I was told that the wrong number was given to me
 for temporary use. 

I  still hold up to the fantasy that net10 technical support will find
the ghost in its computer system who mistakenly changed the service I
wanted and imagined that they must work on this issue. After waiting
for several days, a customer service lady told me the truth: My
number was no longer in Net10 system. She transferred my call to
refund department but the man was not willing to understand that I
did not get the right service and refused to precess refund to me. I
called again and begged the technical department lady explain this
issue to its refund department.

I  am not sure if the refund will be done successfully. The most loss is
spending time getting in touch with busy customer service line and
change of phone number. 

This report was posted on Ripoff Report on 07/18/2011 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/net10-wireless/internet/telephone-companiesnet10-wirelessnet10-wireless-tracfone-wrong-86ebdhtm-754668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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