NETACTION TELECOM zetservers.com zetservers.com shutdown my server, transfered it to another country, & did not refund me my money for damages. Lipova Internet

I no longer have a subscription with your service.
I just received an UNauthorized charge on my paypal which could bounce my account. Please refund and fix ASAP.

Thinking that my dealings with zetnet was over, I continue to wait for my refund. Although Zetnet obviously knows I don't have any services active they refuse yet again to take responsibility for the charge.
Zetnet and their arrogant reps continue to make getting refunds impossible from the looks of it. The 2nd time.

Your apologies accepted.

I understand your perspective but I would have never filed a report if you would have practiced better business ethics.

I don't enjoy having to fight for my money back or to have to explain to a company that it was their fault.

In good business practice when your nodes fail, you refund or give at MIN an extra month to make up for the clients loss.

I'll use one of my old provider as an exmaple. OVH.
OVH CREDITs their clients 1 entire month their nodes fail only 1 time. I did not have to submit a single ticket or have to EXPLAIN to the billing department that my servers were dead for 1 hr. Some cases full refund.

It's not about your problems. It's about the clients loss & problems. You provide. When your system is down, you compensate. Simple as that. You don't make an issue out of it and send the client somewhere he has no idea he would be put at. In my case OVERSEAS.

I was not satisfied, lost $$$ and through it all I was very friendly when I was asking for a refund but your SUPPORT and billing departments REFUSED that completely and there was no compensation plan in place. I was told that I was beyond their XX days and so it required a few too many extra "time" consuming posts to get it through to your company that it was the companies fault.

Again I did not enjoy wasting time filing this.

I would hope that in the future you understand your faults and have some compensation plan in place so the clients don't lose money. That istead of simply telling them, "Hey you are beyond the XX days so no refund."

Have a nice day.

Please Note: I was just CHARGED again yesterday 4/27 and now I have to go waste MORE TIME putting up a ticket for my MONEY BACK "AGAIN".

Seriously messed up.

 Hello, We are sorry for any inconvenience. Unfortunately we had a hardware problem with one of our virtualization node which affected some clients. Due to the nature of the problem, we needed the help of the partner datacenter for data recovery. As per our contract with the partner datacenter they should help us to recover data. Even in this situation they failed to recover full data of our clients. We asked you to backup data before they taked down the node for data recovery. We are offering compensations to all affected clients, so please open a ticket and ask for help. Ticket reply could be delayed in this period because our staff is very busy attending clients with this problem. We are very sorry for this situation and would like to make you sure that clients satisfaction is our main target. We are doing anything we can to help all affected clients. We are offering them servers in our own datacenter where we can handle problems faster and easier. We take measures to prevent data loss, but hardware failures can occur to any provider so we still recommend all our clients to take regular backups. Kind regards, Robert - General Manager NETACTION TELECOM