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Report: #710494

Complaint Review: Netbrands Corp. - Internet Internet

  • Submitted:
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  • Reported By: shawnl7 — United States of America
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  • Netbrands Corp. 4850 Wright Rd Suite 100 Stafford TX 77477 Internet United States of America

Netbrands Corp.  NBM Netbrands Corp. 24hourwristbands did not fill my order correctly. Got repeatedly disconnected and no answer from customer service number. STAY AWAY FROM THIS COMPANY!! Internet

*UPDATE Employee: 24HourWristbands.com Customer Service

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I ordered four wristbands from this place which were supposed to be debossed and when they arrived I noticed the quality was absolutely horrible. The debossing was not very good and the lettering was all offsided.

I have tried to contact someone in customer service (888-707-4569) and was told they are having technical difficulties with the phones. That was last week. Now I cannot get ahold of anyone AT ALL. I try to call the sales line (877-508-4569) to notify them that there is no-one to pick up the phone in the customer service dept. and every time without fail my call will get to be first in queue and be disconnected before actually speaking with a customer service rep. Sometime I will have waited on hold for 15 minutes only to be disconnected.

I also submitted two customer service tickets last week and have yet to recieve a response. The last time I spoke with a customer service rep. from this a*****e company I was told that my information would be sent to a supervisor immediately and I would recieve a call within a couple days.

This is the by-far the worst customer service I have ever recieved from any business.
They will take your oder.... but forget about getting ahold of customer service if there is any kind of problem with your oder afterward.

DO NOT use this business for any of your marketing needs. They really need to be shut down.

This report was posted on Ripoff Report on 03/26/2011 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netbrands-corp/internet/netbrands-corpnbsp-nbm-netbrands-corp-24hourwristbands-did-not-fill-my-order-correctly-710494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#1 UPDATE Employee

24HourWristbands.com Customer Service

AUTHOR: imprint customer service - (United States of America)

POSTED: Monday, November 07, 2011

We're are extremely sorry to hear about the unpleasant experience you've had. We will do whatever it takes to make sure you are taken care of and would also like to get some detailed feed back regarding your order so we can pinpoint how this occurred. Please send us an email to issues@imprint.com and someone from management will reach out to you
immediately. We'll do whatever it takes to make sure you are satisfied.

Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible.  We recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers and
them to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom

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