NetDetective / NetDetective Plus / HD Publishing Ripoff service, no information, customer service rep lied when said would be no charges Deland Florida

10/3/07 A.M.
9 A.M -Purchased what I thought was a service to investigage my own background. Gave name, address, phone number, ss #, D.O.B., last address ETC.

Got information that there was info availabe, but had to additionally purchase NetDetective Plus service to access for an additonal charge.

Got additional service, re-entered same info as before and the search returned NOTHING. No records. No nothing.

9:30A.M.- Called "customer service" and complained about being ripped off, nothing found after giving all kinds of information about myself. Told rep I wanted my money back ($29), told her I had this for LESS than 30minutes. She replied there would be NO charges on my bank account, except for the $10 non-refundable charge for Netdetective Plus "activation."
This all occured on the morning of 10/3/07. Charges that had appeared went off the banks system by 10/5/07, except for the aformentioned $10 charge.

Guess what?? On 10/9/07 the $29 charge is back, with the same $10 charge. THEN they wanted me to initiate a refund process via e-mail.
I went to my bank, disputed the charges which was given back to me, and THEN on 10/15/07 they send another e-mail informing me the charge would be refunded "within 10 days." Not a chance, they should have honored their word and NOT charged me as their representative said.
Now that they face a "chargeback" they are concerned? Tough.

Dont trust these thieves, their service doesnt work and their reps dont keep their word, either. Deal with your own bank directly, bypass these scam-artists.

Rich
Chenango Forks, New York
U.S.A.