Netdirect Sales Netdirect Distribution, Carlos Salguero ripoff, sell junk, ignores customers, ebay seller Federal Heights Colorado

While Netdirect Sales had originally ignored my initial contacts, I'm truly concerned about the one claiming to be a representative of Netdirect Sales.  Thus far, the person claiming to be a representative of Netdirect Sales has continually make false allegations.  The most recent is that I refused their offer, even though I updated my report to show the exact email I sent to Netdirect Sales.

I will be contacting RipOffReport staff to see if the person responding is an official representative of the company.  If the person responding is an official representative of the company, then it means that Netdirect Sales is a crooked organization that slanders their victims.  If it is not a representative of theirs, then it means someone is claiming to be a representative of Netdirect Sales in order to stir up trouble.

Netdirect has made a reasonable offer to resolve this dispute relating to a single purchase.  That offer has been refused based on the response.  No additional input or clarity for resolution has been provided or suggested by the customer.  In spite of that, our offer will remain standing, and Netdirect will leave the door open to this customer to provide a clearly communicated suggestion as it relates to a, single purchased unit.  sales@netdirectsales.com

I have just contacted Net Direct Sales via the email address previded in their response.  Below is the text of the email that I have sent:

Dear Sir or Madam:

I'm contacting you in regards to your response on the RipOffReport I filed about your company over a year ago. While I do appreciate your company finally offering a refund (well over a year after the fact), I do not appreciate the false slanderous statements your company has posted. At no time did Net Direct Sales offer a refund AND offer to pay for return shipping. In addition, at no time did Net Direct Sales issue me a refund. Your representative has claimed that this would be the second refund given to me. I will be looking at this matter and consulting with an attorney in regards to the slanderous statements your company has made as to whether I shall file criminal charges against your company. I have my bank statements as proof that your company has never issued me any refund.

I would like to clear up some issues here. First and foremost, I never received a refund. This representative is attempting to make it seem as if I had received a refund and am now wanting a second refund. This is not true. The whole issue came about due to Net Direct Sales ignoring my emails and certified letter (see previous post where a scan of the certified letter was attached showing the letter was not deliverable). It shows "Please return to sender." Why? The address that is listed on the certified letter is the official address that Net Direct Sales has for their corporate filings with the State of Colorado.

The only response I had ever received from Net Direct Sales was they would refund if I would send back the merchandise at my own expense. It would cost me more to send back the defective merchandise than I actually paid for it. Now they're claiming that they offered to allow me to send it back at no expense to me. This is another false statement. Had they actually done that, then I would have never written this RipOffReport as I wouldn't have had an issue with them. I simply don't believe a customer should have to pay return shipping on defective items, especially when the cost of return shipping costs more than what one pays for the item.

I will be contacting their support as is listed, but before doing so, I wanted to clear things up for those that might be reading this report. I wanted to set straight the false information that this company has put out about me. It seems to me that the company realized that I spoke out against them online. They know that they've done wrong. Instead of just admitting that they messed up, apologize, and then do what's right, they have chosen to slander me in an attempt to make me look like the bad guy. To me, that makes the company even more disreputable when they resort to slandering their victim in order to try to cover up their wrongdoing.

Since they have chosen to slander me, I have thought of filing a criminal suit against them as defamation of character is a criminal offense in the State of Louisiana. Then, they can tell the judge all the lies that they have told on here. The difference between here and court is that in court I'll be providing copies of my bank statement as proof that they didn't issue the refund as they have stated. In addition, since they have continued to slander me, I will be publicizing this elsewhere online so that as many people as possible can see how Net Direct Sales engages in criminal activity (i.e. defamation of character) instead of doing what's right. To me, if a company offers a refund over a year later as well as provides false statements, the company is still disreputable is nowhere near providing the great customer service they claim to provide.

Netdirect stands behinds it commitments, warranties, and provides customer service above and beyond what is Fair and Reasonable, while also protecting it reputation online in responding to claims well documented on this thread.  Netdirect has done so in daily business, and is willing to go above and Beyond again in this case.

In our continued demonstration of integrity in business and customer service, A Year and a Half later, Netdirect is willing to issue a Second Refund for a $15-$20 REFURBISHED headset in going Above and Beyond Expectations in Customer Service.

To the author, please contact sales@netdirectsales.com provide a mailing address and we will issue you a second check for the amount of your original purchase.

To you the reader, I hope our offer to this customer provides insight to the true operations of Netdirect’s Customer Service.  I believe a second refund, and a updated “resolved” status is more than a fair demonstration and expectation on the part of Netdirect in resolving this matter.

It's amazing that this company has decided to not only lie about the set of circumstances but to commit libel as well.

First and foremost, the response claims that I wanted to keep both headsets, get a third one, and want a full refund. That is a complete lie. Why in the hell would I want to keep two headsets that were faulty? The other lie is that I refused to return the two headsets even though the company would pay for shipping. That lie completely contradicts what I've originally stated. All I wanted was a full refund and the company pay for the return shipping of the defective items. At no time did the company ever state that they would pay for return shipping.

This is yet another reason to never shop with Net Direct Sales. Not only do they sell junk and ignore complaints but it seems as if one of their workers have decided to completely lie about what has happened.

If my statement is not enough, then it's also a fact that the company ignores certified mail. When I attempted to originally resolve this matter with them, I sent a certified letter to their Registered Agent on file for their corporation. I received the certified letter back stating that it was refused. That tells me that the company doesn't want to deal with their customers. If a company truly cares about their customers, as this alleged employee claims they do, then why do they refuse certified letters sent to them?

Once again, Net Direct Sales is a dishonest company that engages in selling defective items on eBay. They then ignore all customer complaints (see scanned certified letter they refused in previous update). Finally, it seems as if Net Direct Sales then chooses to commit slander and libel by lying about all of the accusations against them. Net Direct Sales, a company that seems to be run by crooked and incompetent people that like to slander their victims.

As a company that has worked hard to maintain a Best Seller Badge on multiple marketplaces, there are customers that no matter what assistance is made and offered to resolve a problem, the solution from their perspective is still unacceptable.

In this matter, the item purchased was clearly listed on eBay as a refurbished unit and purchased at substantial discount versus the cost of a brand new unit, which we also sold.  Every refurbished product goes through an in house testing for basic function and performance, but not every feature, in this case the issued claim was the "recording" feature.  After selling thousands of units, and in transparency of legitimately having some defects that would require extensive testing to discover, our company policy is to replace or refund units that were unable to be diagnosed for feature defects during standard testing.  This offer was extended to this customer on more than one occasion, and in good faith this customer was also sent a replacement without a request to return the first unit.  Though every customer does receive a canned initial response, those responses are followed up with a direct communication from one of our customer service representatives.

The heart of this issue in this instance is that the buyer was unwilling to return either of the 2 units received, one paid for and one at No Cost, and free shipping, an expense the company covered to create a satisfactory experience.  Some of the omissions by the buyer include the fact that the complaint was not sent to our company until after the warranty expired, we still however shipped another unit.  After receiving a complaint about his second unit, there was another duration of time before then filing a complaint about the second unit.  After receiving this second complaint from this customer, we actively offered to provide the buyer with a full refund or exchange and requested to have the first 2 units shipped back, at our expense.  A point worth noting in the details of the complaint is the comment "I was not expected to spend over 50% of what I paid for the items to ship them back".  The complaint was accurate in that regard, that the buyer "was not expected" to incur cost to ship the items back, we offered to pay.  Our company provided opportunity, and means to reconcile the situation while also making sure to not be taken advantage of.  It is out of our ability to speculate or determine if a customer is legitimately complaining, or trying to get something for free, so our policy is, past the first replacement we will offer a refund, or in this case, an exchange in return of defective goods at the customer request.  This policy is fair for both parties, even though it weighs more costly on the seller in product & shipping.  In spite of continuing to offer a refund or exchange the conversation continued to climb into higher levels of customer service(note the comment to "transfer me to another rep" (a manager).  Ultimately the buyer did not want a refund, but a working unit, with the caveat that there would be NO return of said defective units with a stance of “no point in sending back”.

While active efforts were being pursued by our customer service manager to resolve the issue for this customer.  The customer engaged with eBay to file a dispute, keep in mind that both units were past the warranty period and yet we were still working to resolve the issue.  eBay also communicated the warranty/return policy; one very limited protection eBay provides to sellers to not be taken advantage of, that the product was out of warranty from date of purchase.  Additionally, the seller resolution to refund or return was an offer that went above and beyond what eBay could offer the customer, and encouraged as an amicable and fair resolution to the issue.

If you’re able to comprehend this buyer’s written angst, it is clear that the opportunity, and provision were available to the customer in spite of claiming that there was no resolution available.  The complaint clearly states in the customer’s writing that “The seller stated that they would refund me once they received the items back”.  However, the demand of the customer was only on the customer’s terms, to keep 2 previously received units, and get a third, at no charge.  Or receive a refund and keep the “defective” units.

To highlight a couple more important points of refute.  eBay had no resolution to offer, as we the seller fell within guidelines in offering and honoring our warranty.  Again, mentioning this complaint fell outside of the stated warranty period, yet we still continued to try and resolve the issue.  Two, the customer included a communication sent by our Customer Service team member.  What is omitted is that this; copy and pasted, email was a follow up back to the customer asking what the customer would like for us to do?  Receive a refund and return units, or exchange the product (2-1), to which the customer did not reply, but rather attempted to push eBay to resolve.  That outcome previously stated.  The last, and probably the most enlightening of Omissions by this customer is that after the offer to refund or exchange the product and after eBay told the customer we were within guidelines, this customer finally responded back demanding that we pay him $80 “for his time” in addition to the refund, and in addition to not returning the product.  There is no need to go into the barrage and tirad of this customers threats, as this response is a direct result of one of those threats.  But I will tell you that in the end we gave up on requesting to have the product returned and issued a refund for the 1 and only purchased unit.

In conclusion, it's never a fun experience to be a customer who has to deal with the hassle of returning a product that was purchased with the expectation that it will work without fault.  It's an unfortunate experience that I believe everyone can relate to, in having to deal with a return, but it happens to most of us at some point.  In this instance, I'll let you be the judge, if we did everything we could shy of showing up to this customer’s front door and delivering a Brand New unit.  Based on the length this customer went through (eBay CS, Email tirades to our CS, eBay Corp, and CO Sec of State) in an attempt to shame the company into agreeing to the demand of shipping more units and a refund and $80 payment for "his time", there was no guarantee that a third, fourth, fifth, sixth... unit or $200 more dollars would have ever satisfied this customer.  Unfortunately our refund and 2 free headphones did not resolve this matter.  This customer walked away from our customer service manager and decided that our efforts and offer was not acceptable “enough” and reached out to parties just shy of the federal court system to make a claim on being wronged… and all for a refurbished headset.  Ultimately the last dialogue is this response to a very critical ripoff report with many omissions, and what seems to be a clear indicator that for this customer there are no lengths too far, when reason ends with a period, and clicking "submit" to ripoff report.

This online complaint was only recently discovered, and now responded to.  We are disheartened about the outcome of this for our team, who receive tens of thousands of positive reviews and positive feedback, and for other companies out there who also have to deal with impossible and bizarre situations like this.

On January 30, 2015, I sent a letter to Mr. Carlos Salguero, owner of Netdirect Distribution, LLC (netdirectsales).  This was my second attempt to contact him via postal mail.  All attempts to contact him via his company's eBay account were unsuccessful as his company chose to ignore correspondences.

I received the letter back.  The address that I sent it to was the same address that I had sent the letter to the first time.  The address is the address listed for both the principle business address as well as the registered agent address on the Colorado Secretary of State website.

I see one of two possible scenarios:

1. Netdirect Distribution, LLC (netdirectsales) no longer is located at that address.
2. They're not ignoring postal communication and simply returning the letter.
   
   

If the result is the second scenario then it's not surprising.  The company ignores communications from a victim that was ripped off by junk that they sold them.  This is the type of company that eBay protects and does nothing to when they rip off a consumer.  Considering eBay corporate office has yet to respond to my concerns I'll be deleting my eBay account.  It's quite obvious eBay makes so much money off of crooked sellers that they must protect them to stay in business.

It's my advice to stay away from Netdirect Distribution, LLC (netdirectsales) as well as eBay.