• Report: #806893
Complaint Review:


  • Submitted: Thu, December 08, 2011
  • Updated: Thu, December 08, 2011

  • Reported By: ihatenetfirms — CROWNSVILLE Maryland United States of America
Internet United States of America

Netfirms Sold me a product which would not do what was promised then lied in support Internet

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I purchased a web site from Netfirms and was told that the free CM4-Website Creator was limited to 3 pages, but if I were to buy the CM4-Website Creator Premium, I could add up to 9,999 pages. I purchased it. 

Months later, I reached 9 pages and went to 10. I then attempted to add an 11th and received a message that "you may not add another page as you have 10". I filed a support request. I was told the problem was fixed the second day. it did not work. i was asked to clear cache and cookies. I did. still did not work. 

I kept getting notified that the problem was resolved. This was transmitted to me 6 times in 3 days and when it did not work, I was asked to clear cache and cookies which I did. I was sent to another level of support.

I was told that I would not be contacted until the "bug" was fixed. Today, I received notification that the product had a limit of 10 pages all along and they were sorry. I was referred to a supervisor who said that it was indeed a bug and they would let me know when it was fixed.

I suggested that 11 days of my time and 11 days of a web developer's time were the issue -- not what I had paid for a non-performing product. I suggested that they might have another product that might work for me. I never even suggested that I wanted any kind of price break.

I told support that I felt that I should be refunded the money I had paid them for a product that would not work and if I weren't,  i would contact my attorney regarding my proper course of action. Once I mentioned the word "attorney" the senior support person said I can't help you anymore and hung up on me.

I would love all CM4 Premium clients to join me in a class-action suit to punish these thieves.  Iam thinking of filing a consumer fraud report.

This report was posted on Ripoff Report on 12/08/2011 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netfirms/internet/netfirms-sold-me-a-product-which-would-not-do-what-was-promised-then-lied-in-support-inte-806893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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