It really saddens me to have to be here reporting this. I was a very happy customer of Netflix since Dec of 2010. The User interface was great, and streaming quality was okay. Nevertheless, I really enjoyed streaming feature, and could have seen myself a customer for life. That was until I noticed my bill was increased by 60% without my direct consent or acknowledgment.
I thought Netflix was considered a fair company, so I figured I could call and reason with him about a $8/month adjustment for a total of 6 months. I explained to them that I was not aware of this increase, nor consented to it, so I would like it either 1) refunded or 2) a credit towards remaining a customer and the whole thing would be behind us.
Wouldn't you know, they refused to accept any responsibility this surprise price increase; and we proceeded to cancel my membership. [continued below]....
How in the world to they explain this policy to their Shareholders?? Between crediting a customer $48 towards their bill to KEEP that customer, or stealing their $48 and losing that customer for life, ....they chose the latter!! What sort of business sense can that possibly make??
I told them, you know what would be fair; is to FORCE customer to acknowledge the exact dollar increase upon any logging into the account. Then they can claim we were made aware, but to just bury this fact in a mountain of "TOS details" (which they know, nobody reads), is just SNEAKY and irresponsible.
It bothered me to have to cancel my membership, but I am a man of principle, and those principle tell me Netflix does not deserve another dollar from me. What they did was outright deception and fraud!! Their existing policy on this matter deserve everything that followed with thier stock price. Disgraceful!!!!