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Report: #1355192

Complaint Review: netgear - Internet

  • Submitted:
  • Updated:
  • Reported By: Fred96002001 — plymouth North Carolina USA
  • Author Confirmed What's this?
  • Why?
  • netgear Internet USA

netgear netgear refuse to honor warenty for routor Internet

*Consumer Suggestion: RMA

*Consumer Comment: Two Questions

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netgear refuse to honor warenty for product.
refuse to honor its warenty for the routor
will not respond to complaints via bbb.org or complaints
sent via us mail.

sent product and complaint to ceo with usps tracking
#9405803699300396618698 and no response filed
a complaint with the bbb.org no response. i sent the product back to the desk of partric lo ceo of netgear with my complaint and the damaged product they refuse to honor its warenty and i have yet to get a valid response from any body at netgear. i have also filed a bbb complaint and reached out to them via facebook they refuse to make this mattor right. I have given this company every opertunity to make this right.  when i returned the product with my complaint via us mail i have attached a proof of purchese.  they refuse to honor support for there product without a $250 fee. when the product only cost $50 or less it self. $250 support scam inorder to repair there damaged product. the ceo or any body at the office has not respond to me yet. i even sent my complaint via us mail and have proof they got my complaint and the damaged product. there policy is to ignor me. like the consumer dont exist. 

This report was posted on Ripoff Report on 02/09/2017 08:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netgear/internet/netgear-netgear-refuse-to-honor-warenty-for-routor-internet-1355192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

RMA

AUTHOR: ramjet - (USA)

POSTED: Friday, February 10, 2017

Did you get approval to return it receive an RMA or equivalent?  If not, it's unlikely they will help you much.

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#1 Consumer Comment

Two Questions

AUTHOR: coast - (USA)

POSTED: Thursday, February 09, 2017

What is the problem with the router?

Did you register the product and follow the support procedures at netgear.com/support prior to returning the item?

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