Report: #1116795

Complaint Review: NETGEAR - California

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Submitted: Sun, January 19, 2014
Updated: Sun, January 19, 2014
Reported By: Al Tag — Westfield New Jersey

Author Not Confirmed

Why?

NETGEAR California USA

Phone: 1-888-638-4327
Web: http://support.netgear.com/
Category: Communications & Networking

NETGEAR Netgear sent an update to the software and it caused my streaming player to freeze California

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NETGEAR sent an update to my NEO TV Streaming Player software and it caused my streaming player to freeze. When I called for support they wanted $79 to fix the damage that their update caused. They said you could fix it yourself at their web site but I was blocked at every attempt to access their chat room and support. They never recognized my ID and or serial number. Nothing will change until the retailers get the message and stop stocking their trash. I like Net Flix but I'll buy a different manufacturer. It is cheaper than their service fee.

Model NTV300SL

Serial 35N434NS0144E

This report was posted on Ripoff Report on 01/19/2014 12:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netgear/california/netgear-netgear-sent-an-update-to-the-software-and-it-caused-my-streaming-player-to-freez-1116795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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