• Report: #256960
Complaint Review:

Netspend, All-Access Prepaid Visa, Meta Bank

  • Submitted: Tue, June 26, 2007
  • Updated: Thu, November 19, 2009

  • Reported By:Hammond Indiana
Netspend, All-Access Prepaid Visa, Meta Bank
netspend.com Austin, Texas U.S.A.

Netspend, Meta Bank, All Access Prepaid Visa BAD BAD BAD Don't even think of going with them unless you want to PAY$$$$ Austin Texas

*Consumer Comment: Netspend has an A+ BBB Rating - Look it up!

*Consumer Comment: metabank steals your money

*Consumer Suggestion: We have 4 and LOVE it!

*UPDATE EX-employee responds: are you sure?

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Terrible customer service, good luck getting someone who speaks or even understands english. They are rude and could care less, Hold times outrageous and notes on account never correct.

I wanted the fee advantage and I signed up on the 30th of last month, come to find out netspend has charged me over 50.00 for the month and then they claim i had it signed up for next month.

I will no longer advocate them and as soon as I can I will be withdrawing, also BBB will be receiving a complaint and I URGE you to send a complaint to the Better Business Bureau, they are actually fooling consumers into thinking they are so great

Hammond, Indiana

This report was posted on Ripoff Report on 06/26/2007 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend-all-access-prepaid-visa-meta-bank/austin-texas-78768/netspend-meta-bank-all-access-prepaid-visa-bad-bad-bad-dont-even-think-of-going-with-t-256960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Netspend has an A+ BBB Rating - Look it up!

AUTHOR: Helper311 - (United States of America)

The FAP will bill you the following month. If you sign up today and choose a date that has passed i.e today is the 19th and you want it to bill you every month on the 10th, it will It will take effect the 10th of next month because the 10th of this month has passed. I would recommend signing up and setting it for the same day or very soon after.
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#2 Consumer Comment

metabank steals your money

AUTHOR: Bob - (U.S.A.)

I was given a prepaid Visa debit card, used it once and have been carrying it in my pocket. ( I rarely use credit cards, have never used an ATM )I carry adequate cash, using credit cards for emergencies.
I recently tried to make a purchase w/debit card, and was informed it was invalid....having expired 12/07 !!!!!!!!!!!!!!!!!!
I looked @ the card, and sure enough, it showed: "good thru 12/07".
The card HAD a balnce of $83.30.
They STOLE this money......I sent them an email, requesting my money. I told them I will file in 'small claims' court, if I don't hear back in 1 week.
Fortunately, I live in the state of Wash., where a law was passed -several years ago, making theft of ANY prepaid $$ ILLEGAL !
I have had to file against 2 airlines that cancelled miles, & T- Mobile when they cancelled hours of time. I win every time, but it's a pain in the a*s.
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#3 Consumer Suggestion

We have 4 and LOVE it!

AUTHOR: Blakk Roze - (U.S.A.)

My wife, myself and both our companies have the Netspend VISA and a Master Card and we LOVE it! You just have to make sure to READ what you sign and what you are agreeing to carefully. This is a GREAT way to buy, sell, accept FREE Direct Deposit of your monies and they offer a FREE 5% yield Savings Account as well. How can you go wrong?????
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#4 UPDATE EX-employee responds

are you sure?

AUTHOR: Kathy - (U.S.A.)

Are you sure you chose the right date?

I have seen this happened lots of times, for example ...a customer opened an account on the 5th and they sign up for the Fee Advantage to be charged on the 1st of every month, because the 1st day of that month has passed the service wont be effective until the 1st day of the next month! and the customer thought they had it since the 1st but that is incorrect because the account was opened on the 5th!

i can understand the confussion

Best Regards
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