• Report: #816836
Complaint Review:

Netspend Bank

  • Submitted: Mon, January 02, 2012
  • Updated: Mon, January 02, 2012

  • Reported By: Chrys — Alexandria Virginia United States of America
Netspend Bank
P.O. BOX 2136 701 BrazosStreet, suite 1200 Austin, Texas United States of America

Netspend Bank Internet Fraud Transactions/withdrawals Austin, Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My account with Netspend bank was hacked and funds were fraudulently transferred to another account within Netspend. I contacted NetSpend within 12 hours of the transfer and the representative stated my account was frozen because there was suspected fraud on the account, but never made the attempt to reverse the transaction. Instead, put me in contact with the Fraud department, which on the first call said I need to fax a letter, then the next call file a police report.
The agent refused to provide enough information to file a police report that would allow the police to file the correct charges but said the information is not available, that the company doesn't keep routing number or verification codes, IP addresses and any information on transfers. Everyt ime I contact Netspend the agent reads a scripted response and states that their company doesn't have the power to instantly restore or reverse transactions to an account.

 So, I am out of $1270 which I cannot spare. Netspend refuses to provide me with a statement to provide to my creditors that I owe money too. NetSpend is not regulated as a bank, so filing complaint to the state banking commission will not help because Netspend doesn't have to follow banking rules or care about what happens to the customers money or personal information.

This report was posted on Ripoff Report on 01/02/2012 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend-bank/austin-texas-78768/netspend-bank-internet-fraud-transactionswithdrawals-austin-texas-816836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Netspend Bank

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?