Netspend Corporation Locked out of account due to verification order coming at end of month. Austin Texas

I am on disability and heve been using Netspend direct deposit. I have had no problems with them until this came up.

Just before the end of the month, a notice came up about a problem with my account, and to call customer service. I faxed in the copies of the SS card and ID they requested, last Monday, along with the social security benefits letter to verify the current address, since the ID has a previous one. They had stated that it would take 24 to 48 hours for the account to be reopened.

I called their customer service yesterday, Friday, because it was still locked, and all I could get from the robots was that the address on the ID had to match the current address, no exceptions.

It is going to take about 2 weeks to get everything straightened out to get the new ID card, in the meantime, I have no money and no access to the funds that I depend on.

I know 3 other people in my neighborhood having this same problem, and wonder how many others this is happening to,as it seems like this, coming too late in the month, would inordinately affect the elderly and disabled depending on the social security, and am wondering if it could be construed as discriminatory.