• Report: #696010

Complaint Review: Netspend corporation

  • Submitted: Wed, February 16, 2011
  • Updated: Wed, July 06, 2011

  • Reported By: Rob — westlake Ohio USA
Netspend corporation
701 Brazos St. #1200 Austin, Texas United States of America

Netspend corporation netspend/visa Netspend steals money directly from balance on card Austin, Texas

*Consumer Comment: Maybe look at things a bit closer...?

*Consumer Suggestion: I know why you are "missing" the $10.00

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I started off with a balance of $327.23 on my netspend/visa card. after $173.46 in online purchases, netspend is claiming that I have a balance of $143. I'm no math genius but isn't this a descrepancy of $10.

Whats worse is I emailed their customer service and was told "they couldn't see the problem"

DO NOT DO BUSINESS with these people.

I am a truck driver, and as soon as I get home again I am going to close this account.

I am going to google 'who has the best pay as you go credit card' and try someone else.

This report was posted on Ripoff Report on 02/16/2011 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend-corporation/austin-texas-78768-2136/netspend-corporation-netspendvisa-netspend-steals-money-directly-from-balance-on-card-aus-696010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Maybe look at things a bit closer...?

AUTHOR: trathus - (United States of America)

Netspend has fee plans for the non-Fee Advantage customers(which I am one of) which is clearly posted on their website under the "Fee Plans" link... and in the paperwork they send you... and in your transaction history...

Signature Purchase Transactions

PIN Purchase Transactions

Online purchases - most of the time - are counted as the latter of the two. Maybe you should look a bit closer next time.
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#2 Consumer Suggestion

I know why you are "missing" the $10.00

AUTHOR: Jaxdada05 - (United States of America)

I have a NetSpend account. The way they make there money is 2 fold. first by charging you everytime you load your card with more money a fee of (mostly) $3.95 per reload. Second way they make there money is( and this leads to why you are missing $10.00), they have 2 choices on how you use your card. You may either pay a small "fee" everytime you use your card (Credit transaction is $1.00 per transaction, Debit transaction is $2.00 per, ATM withdrwal is $3.00 per withdrawl), OR (and here is why you are out $10.00)***You pay a monthly fee of $10.00 to get unlimited transaction per month instead of the above paying 1 dollar here and 2 dollars there each and everytime you use your card. So I am at a loss as why the represenitive would not know why or where the extra $10.00 went. Let me guess they did not speak very good english and probably did not really understand your issue or they should be fired for not knowing(what I am sure) is a daily accurence about their "FEES' and people calling in all the time wanting explinations about them. So if you use it a couple of times a month and that is all pay as you go, or $10.00 is a great deal if you use it many times each and everyday. I hope this clears it up and as to why the rep. would not know such a basic question is beyond me.              Thanks,
                                            Jeffrey Copeland
                                     Email: pcsfixedfast@gmail.com 
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