Report: #1406406

Complaint Review: Netspend Debit Card

  • Submitted: Sun, October 15, 2017
  • Updated: Sun, October 15, 2017
  • Reported By: Erica Sisco — ELLINGTON Missouri USA
  • Netspend Debit Card

    Nationwide
    USA

Netspend Debit Card My debit card was cancelled without any notification on 10/10/17. I called customer service. They stated that would send a new card out to me and that I would receive it in 3 business days. I still had not received it as of 10/15/17. I called customer service again. They told me that the replacement card was never ordered and they assured me that they had ordered one. I should receive it in 3 business days. I asked for a confirmation number or email and they refused. They have over $700 in my account that I can not access. I asked for the money to be transferred to a different bank account. They stated that they can only transfer money to another netspend account. I offered a different netspend card. They stated that this second card had a restriction on it and they were unable to transfer the money to that card. I asked them if they can issue me a check. They stated that it would take 10+ business days to determine if a refund check could be sent to me. They have don't nothing to help or rectify the issue by rushing a card to me. Austin Texas

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 My debit card was cancelled without any notification on 10/10/17. I called customer service. They stated that would send a new card out to me and that I would receive it in 3 business days. I still had not received it as of 10/15/17. I called customer service again. They told me that the replacement card was never ordered and they assured me that they had ordered one. I should receive it in 3 business days. I asked for a confirmation number or email and they refused. They have over $700 in my account that I can not access. I asked for the money to be transferred to a different bank account. They stated that they can only transfer money to another netspend account. I offered a different netspend card. They stated that this second card had a restriction on it and they were unable to transfer the money to that card. I asked them if they can issue me a check. They stated that it would take 10+ business days to determine if a refund check could be sent to me. They have don't nothing to help or rectify the issue by rushing a card to me.

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This report was posted on Ripoff Report on 10/15/2017 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend-debit-card/nationwide/netspend-debit-card-my-debit-card-was-cancelled-without-any-notification-on-101017-i-1406406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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