• Report: #776785
Complaint Review:


  • Submitted: Wed, September 14, 2011
  • Updated: Wed, September 14, 2011

  • Reported By: TS — Lithia Springs Georgia United States of America
Austin, Texas United States of America

Netspend MetaBank, Metabank, Ace Cash Express Netspend stole $2,161 from single mother with 3 kids, eviction proceedings underway Austin, Texas

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I trusted NetSpend with my paycheck by having my direct deposits go into this account. I have another bank account with a major bank and I transfer money over there, but this was my primary account because I can get my paychecks a day or two sooner. Juggling bills and managing a household with three kids isn't easy so this was working well for me. I banked with NetSpend for 6 years.

Then one payday (8/25/11), all my money was gone! As soon as it hit the bank, it was gone. There I was--standing in the grocery store trying to use my debit card to feed my family--and my charges were declined. Why?

Well, NetSpend, who I trusted let someone charge $2,161 on my card for airline tickets. Worst of all, the charges (per a NetSpend supervisor) originated out of Africa.  But, I was in Georgia!! Why didn't they call me? I've never, in 6 years, had charges from Africa! 

The charges were made from Ethiopian Airlines and Zambesi Airlines--neither of whom I'd ever heard!! Unbelievable!  

If that wasn't bad enough, NetSpend started playing games! Yes, the nerve!! The first supervisor told me (when I reported this over the phone on 8/26/11) they'd had a wave of fraudulent charges from Zambesi Airlines and she was giong to escalate my case so I'd get my money back asap. The charges were pending so I asked if they could block those charges--stop them--anything. She said no. APPALLING!! Then she promised to call me in 2 business days with an update on the case. She didn't. But I called them on the 2nd day. The customer service rep didn't even see the claim in the notes!!! Are you kidding me?

So, this cust. svc. rep sent me a bunch of forms to complete. I completed the forms and the Affidavit. I also filed a police report and sent it. NetSpend confirmed by email that they received the paperwork on 8/31/11, and would begin an investigation. NetSpend says I would have resolution and provisionary funds within 10 days. That was a lie.

Days later, when I called to follow up, they claimed to have received my forms on 9/6/11, and would begin their investigation on that date. They were stalling.

It is now 3 weeks since I first reported this claim with no results. I asked repeatedly for a letter to submit to my landlord. They ignore me. I explained that I'm on the verge of eviction with my three kids. It falls on deaf ears. In fact, one of the guys laughed.

I asked to speak with a VP on one call or someone above the 3 supervisors I've spoken with. The rep told me they wouldn't speak with me.

Wish me luck getting my funds back. My family is in dire need. I owe everyone that I've borrowed from along with my rent and other utilities. I'm open to speaking with an attorney as well.


This report was posted on Ripoff Report on 09/14/2011 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend/austin-texas-/netspend-metabank-metabank-ace-cash-express-netspend-stole-2161-from-single-mother-wit-776785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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