Netspend Netspend is making me feel they are robbing me of money,it's my money and I need it now!! Austin Texas

I did a furniture return with Cort furniture for the amount of $904.55.Cort reinburse my payment of $904.55which was placed on Netspend card.Once I tried to get my money off of my Netspend card  Netspend put a block on my card for what rsason I still don't know and then had me to fax over documents which  was the  sales and return receipts and that the hold would be released.It's going a week and I can't get my money and everytime I call Netspend I speak with someone different who has something different to tell me about my money,I need my money I have past due bills to pay.I need to talk to someone who can help me with getting my money.It's my money and I need it now!!