NetSpend Corporation Netspend high-jacked my money after I called to stop a payment. They canceled my card, stopped the payment, but then NetSpend KEPT MY MONEY! Austin Texas

I was looking for a house to rent and I responded to an ad on craigslist and my call was forwarded to an Anchor House Financial agent that claimed I could get into a forclosed house with no money down that he could provide me with hundreds of houses that are available if I would sign up with his company's website. He gave me a 5 bedroom house address in Las Vegas and encouraged me to go there and check it out. I did go to a 7-11 store and loaded $212.00 on a brand new NetSpend prepaid card. I called him back and gave him my card information. and then I received a link via my email to Anchor House Financial's website. After forowing the promps I realised that this was a bogus website and that I had problably been a victum of a scam. I then investigated the five bedroom house address on the Clark County Assessors webpage and found that there was no such house that it was infact a bogus address. I then checked on Anchor House Financial for business complaints and there was plenty of scam reports posted.

I immediately called Netspend to notify them, and requested an immediate stop-payment. Netspend advertises fraud protection on there website. I was assured that it was no problem that NetSpend would put a stop-payment and block Anchor House Financial and that they would cancel my NetSpend card. And that I would receive another card in about 10 days with my $212.00 on it. The time of the transaction was after banking hours about 6:25 pm Pacific Time. In about ten days I did receive a card but it only had $7.00 (seven dollars) on it. I immediately called NetSpend and complained and disputed the transaction. I was told that Anchor House Financial did a second transaction two days later and was able to access my money.

I asked, "Well how is that posible that they could do that on a cancelled card? The agent agreed with me but informed me that I would have to make a dispute report and send them a letter. I did thiat. I was told that my money would be returned to me but that NetSpends financial dispute department has to do an investigation. After many follow-up calls and complaints and request to speak to a supervisor which they never would connect me to, and many changes to when I can expect to have my money returned to me. I told them that I would make a complaint online about their company stealing my money. I believe Netspend takes advantage of any stop-payments and NetSpend just keeps the amount of the stop-payment transaction. And just tells the person we are investigating and I believe they (NetSpend) themselves should be investigated and sued. I have read several simalar complaints that NetSpend has taken customers money and the customers can't do anything about it!