Netspend Net spend only legal pimps Austin Texas

I joined NetSpend on March 3rd 2013 biggest mistake ever! Someone stole $1190 off of my card, then filed a claim for the money I spent. I received an email on 3/ 13 2013. My card ending in 4027 the dispute was filed under: card number 7 198. I thought it was a mistake on net spend be half but decided to call and check it out anyway. I was told that I was negative $1.31! I was out raged and in shock wondering how and why was the card number not my card number displayed and how someone accesses funds from my account. By the way they later on mailed me a card ending in 7198 go figure! Eight hundred and fifty dollars was transferred from NetSpend to NetSpend account both cards in my name I was told I did this and that I filed a dispute on my own transactions. They refused to close my account at first but after to customer service reps finally they did. I was told I have 6 account, I requested to close them all, they never did and I filed a real dispute.

I had a letter in my hand on the 28th of March after turning in my papers on the 26th of March. The letter stated that I made the transactions and the papers were not turned in within the allotted 10 days and no provisional credit would be provided to me. The 10th day was actually the 27th of March. My husband had just had surgery and I provided his hospital paperwork explaining why I was so close to the deadline I needed money for his meds but was still denied provisional credit. I had to return my new computer and copier to make ends meet. They have agreed to Re open the claim stating that I would be provided provisional credit no later than 49 since all papers were already in on time. 49 came and went and nothing. For it and I was rudely told by a manage that they now have until the 16th of April to decide on whether or not to provide me with any funds and that I would be contacted if they decided to provide these funds to me.

Net spend never provided me with any type of provisional credit. I had to reverse some of my transactions just to be able to eat and feed my family! They always say how sorry they are but they could absolutely care less. I sent over a dozen escalated emails to the dispute department asking them to contact me about my claim to provide any type of help needed or and or to find out the status of my claim. Not one of my emails was answered! They told me which I am speaking of the representatives they informed me that my claim was finished and that NetSpend decided in my favor and that MasterCard would be providing me with fun I just had to be patient. I called back after about 3 days and which I was told NetSpend never even started the investigation because none of my paperwork was turned in at all. I was completely shocked dumbfounded and highly pissed off! they told me then that I need to resubmit all documentation and upon doing so they told me that my claim was for 1994 dollars. If they had no paperwork then where did they get that dollar amount from? they said that my claim was almost for the entire amount of my income!

Are they crazy why would I file a dispute for almost my whole check knowing some of the transactions were mine and that I pay bills with this card knowing it would be traced back to me? none the less I complied with everything they asked me to do now all of a sudden they want the form in PDF form so I even did that even though I no longer had a computer or a copier. this story goes on forever but to wrap it up a little bit in the month of May they ended up allowing someone to steal another 1300 dollars out of my account via wire transfer again after they were told not to conduct any more wire transfers on my account Then they close my account telling me that they do not want my business anymore because I had excessive claims. That was a lie! They said I filed 27 claims. Are they really that stupid? I hadn't even received 27 checks yet why would I file twenty seven different claims? they ended up denied my claim for the $1190 stating that my disputed amount was almost $2000 which I never ever dispute it that a mount they sent that letter to me on May 10th but on May 16th told me that they were re opening the claim again and that no provisional credit would be provided because the paperwork was not turned in on time.

after closing my account they mailed my check back to the Department of Treasury in a paper check and when I asked why was in it sent back electronically they told me it was a corporate decision. Douglas who works in the corporate office needs to be fired immediately he was very rude very on compassionate and admitted that I with an identity theft victim please excuse the typos I am working but told me that he did not want my business because too many claims were filed. I told him that I did not file 27 claims and if they know that I am and I didn't pick them why would they take all of these claims and not notify me in some kind of way to get confirmation of what was going on with my account? I never got a chance to file a claim for the 1300 dollar wire transfer because my accounts were all closed and they dropped me as a customer and Douglas told me to go ahead and get a lawyer and sue NetSpend if I had a problem. then to further add insult to injury he emailed my electronic debit payment back to the Department of Treasury in a paper check further delay my income for the month of June I just got paid on Friday the 7th. the reason why they try to hurry up and get rid of me is because I set up my high security question with a manager I am 38 years old and the question was about a dog that I had when I was 6 years old. the manager that I setup the account with a shirt me that no funds would be transferred out of my account unless this question was answered correctly. Douglas informed me that the account representative do not even have to ask the high security test question if they don't feel that it is necessary. then why in the hell did I have a high security test question if it is up to the discretion of perfect strangers who obviously do not know their job and an a corporated jerk who could care less about his customers? the conclusion of this is net spend are the biggest rip off artists that I had ever come in and it and they have made my identity fest Fyfe look like a nun! I would not even recommend this car to my worst enemy! p.s thank God for life lock! Please excuse all of the errors I am trying to type this on my cell phone and use the verbal speech app and I don't think either one is working out too well!