Report: #1361311

Complaint Review: Netspend

  • Submitted: Sun, March 12, 2017
  • Updated: Sun, March 12, 2017
  • Reported By: ChattyKat — Chicago Illinois USA
  • Netspend

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

My uncle whom I am the POA for finances and Health because he had a major stroke, reached out to netspend because he forgot how much I told him would be available on the card.  This is my uncles tax refund money.Typically his taxes are done and deposited to his account.  This year we used turbo tax and decided that it would be better for him to have the card and I would monitor the spending on the card.  He phoned the company and because of his stroke they could not understand what he was requesting.  He soon became frustrated and asked me to reach out to netspend.  I think he was trying to order peapod groceries.  I reached out to netspend and spoke with a gentleman name Allen who told me to e-mail my power of Attorney to the company so I could be able to speak on my uncles behalf. Allen also asked me to send a picture of my uncle, his date of birth along with his social security card.  I did exactly this.  Sean a customer care specialist reached out to me via e-mail and told me that the company was unable to accept the Power of Attorney docement electronically and that I was informed wrong.  They are holding over $6,000 of my uncles tax return that is rightlfully his.  They gave me a reference #to place on all of the material.  I spoke with someone from the legal department on March 9th, 2017.  I was e-mailed: "Here are your options for submitting the documents we need to proceed:

Take a picture of the document(s) with your smart phone:  "Send picture(s) via e-mail to :documents@netspend.com.  Be sure to include your reference number in the subject line.  we recommend laying the document on a dark surface and taking the picture from above: please make sure that your pictures is not blurry and includes the entire document."  I did exactly this again.  Phoned the company and was placed on a hold for over an hour.  Some one from customer service told me that they are now requesting for me to send my social security.  I am not the primary card holder.  Again my uncle has spoken with these people every day since March 7th, 2017 to ensure that he is the individual to whom the card belongs.  On March 11th, 2017; I was asked to provide proof that my uncle reside at my address; utility bill, mortgage statement, his W2, and the list is endless; they keep coming up with things that I have to produce. I happen to be a long term care Ombudsman and know how to advocate for seniors who have been financially exploited and the list is endless.  I have kept every e-mail and at this point do not want to engage this company any further for something that is rightfully my Uncles.  The POA is good enough and should be honored since my Uncle has spoken with netspend and verified his name, social security and date of birth.  This is fraudulent and something needs to be done. They have placed a hold on the netspend card.  I do not want this company stealing my uncles tax return because it is for his care.   

 

Kathleen Chicago, Illinois

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This report was posted on Ripoff Report on 03/12/2017 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend/nationwide/netspend-corporation-fraud-of-the-elderly-po-box-2136-austin-texas-78768-nationwide-1361311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
1Consumer
0Employee/Owner

#1 Author of original report

Absurd

AUTHOR: - ()

Still holding on to his check. Shame on you netspend.

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#2 Author of original report

Still waiting for my uncles refund check

AUTHOR: - ()

3371878886 This is the reference #. I sppke with an individual from netspend and was told within ten days a refund check would be issued. As of today; which is March 30, 2017 nothing has been received.

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#3 Author of original report

Too much back and forth

AUTHOR: - ()

 There needs to be some training as to the specifics of what is needed documentation related. Hopefully the comany will send his check in 20 business days as stated. Rhonda from the corporate office reached out today at 6:20pm. My uncle states he does not want to speak with the company because as he stated; to many changes. I would rather be safe than fall prey to fraud.

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#4 UPDATE Employee

Please Reach Out

AUTHOR: NetSpend Corporation - (USA)

Hello,

We are sorry to learn about your recent experience.

As these reviews are anonymous, can you please email this review along with some account information to social@netspend.com? This will enable us to locate your account and assit you.

We hope to hear from you soon.

Best,

Netspend

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