my problem with them. first off they leave you on hold forever. can barely understand them 1/2 the time. but the real issue is. i had an account with theem in 2004. in 2005 i filed my taxes and had them deposited into my account there.
i go to use my card it doesnt work. so i called. no one seemed to know why. next thing i know some supervisor gets on the phone and say that they have a letter from the courts to freeze my account. im like for what. so they say its little information that they can give me. im like you have to tell me something. so they send me a letter they claim from the courts, no address no phone number, nothing. im like are you serious. so i call back to get more info. they say due to wage garnishment. okay. well im nieve and young so i just suck it up and leave it at that.
now 5 years later 2009. i call about that account due to leagal actions. the money is still in that account!!! so im like why is the money still in that account if its a wage garnishment. im pretty sure they would have taken it by now.
so they say well you would have to call the courts. the account has been closed for no activity. how can i use a card that has a block on it?? so agin they tell me to contact the courts. i call the courts, now 4 years later, they have no record of any garnishment.
so now i call netspend back!! ask them agin about my account. its locked. so i told them i called the court and they need notification of this account when it was locked and the notice theyclaimed to have gotten from the courts. they say they have no such thing to give. i advise that i have gotten it before. so now im on the phone for over 45 mins because i refuse to be given the run around.
finally i get pissed and tell them that i am going to go to an attorney, 10 mins later agin on hold forever. they tell me that they have removed the lock and will be sending me my money. after 4 years!!! so i said well what was the change. they say the account was closed for inactivity. so they hold your money??? and agin how can i use an account that has been locked. this has to be something that i can look into. this makes no sense. then to cut me a check from my account that was supposedly locked/closed, im charged 5.95 for that feature!!
this bank is terrible and i wouldnt recommend to a bum on the streets.