On 29 July, I awoke to a debit of my account of $704.75 from Comcast. I had just paid my bill to Comcast on the 27th to the tune of $355. Comcast had no authorization to debit my account and I contacted Comcast first on the 29th right after I blocked my Netspend Visa Card. Comcast admitted to me that it was a system mistake that $704.75 had been debited and that they could not issue a refund, but only my bank could, especially since it was still a pending transaction. I waited until the Netspend customer service phone line opened and called, where I had to explain to the customer service rep what had happened, she informed me that since it was pending, I would have to call back on Sunday the 31st, in order to get the money credited to my account. She stated that she left detailed notes on my account so that everything would be taken care of on Sunday.
On Sunday he 31st, I called Netspend again in the late morning, where a different customer service rep read over the notes in my account and stated that both my new card was in the mail and that I would expect to see the refunded money to my account first thing in the next morning. Monday the 1st rolls around, no money, no credit no nothing. I call Netspend that afternoon and get told that the money would not be credited and had a extreme time trying to get the customer service rep to understand what had happened, where she even attempted to continue to put words into my mouth as she had now opened a dispute claim, then I was hung up on....
I called again, where I had another customer service rep, who had a grasp on what to do and explained to me what had to happen, where now a dispute claim had to be written up, in which he did and informed me that I had to write and email a letter explaining what had happened, that it was not authorized and if i wanted to be considered for a credit to my account while the investigation had taken place. He also informed me that if I got the signed letter in, that my credit would be posted fairly quickly to my account, as $704.75 has left me broke. I did immediately send the letter through email and have received notice that the dispute claim was opened and that they received my letter explaining the dispute.
Today, August 4 at 10AM, I called Netspend to check on that status of my dispute and why I had not received my card in the mail yet. I was told that the dispute will take until the 15th of August to decide whether or not I will even receive a credit to my account. I am at wits end, I am a Medically Retired US Army combat vet, who was wounded in combat and am forced to live off of my VA compensation as I cannot work. I know that it was not Netspend that took my money, but was Comcast, but when they told me that it was on Netspend to get my money back. I have gotten the full run around over this issue and my stress level is through he roof, as a Veteran and this constant fight and saying one thing and not doing it has put me over the edge. It is bad enough I live day to day in constant pain and suffering because of my injuries, but to be left with no money, after being promised it more than once makes me feel that I will never see my money again.