Report: #1355658

Complaint Review: Netspend

  • Submitted: Sun, February 12, 2017
  • Updated: Sun, February 12, 2017
  • Reported By: Ethan Mercer — MILLVILLE California USA
  • Netspend

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

I try and activate my netspend prepaid card online, and it says its activated, so i try and log into my account and it locks me out immediately. I call customer service to find out why I was locked out and to find out about the fees charged on my card. They tell me my SSN was registerd to a different name so I let them talk to my father. Later, I find out that they charged me for an inactive cardfrom a different company that i haven't used in 2 years. They stole almost ll of the money on my card and would not give it back. They lie to cover up their lies and continue lying to steal anything they so desire

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This report was posted on Ripoff Report on 02/12/2017 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend/nationwide/netspend-thieves-liars-austin-texas-1355658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#1 UPDATE Employee

Please Reach Out

AUTHOR: NetSpend Corporation - (USA)

 Hello, We apologize to hear about the experience you have had. We see you have requested the funds on your account be mailed to you via check. If you have any other questions or wish to continue to use the product, please don't hesitate to reach out to social@netspend.com. Thanks, James

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#2 REBUTTAL Owner of company

Please Reach Out

AUTHOR: NetSpend Corporation - (USA)

Hello,

We apologize to hear about your recent experience.

As these reviews are anonymous, please send this one over with some account information to social@netspend.com.

This will help us locate your account and get your issues taken care of.

We hope to hear from you soon.

Best,

Netspend

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