Report: #1372775

Complaint Review: Netspend

  • Submitted: Thu, May 11, 2017
  • Updated: Thu, May 11, 2017
  • Reported By: Deadra — Tampa Florida USA
  • Netspend

    Nationwide
    USA

Netspend Took my money Nationwide

Show customers why they should trust your business over your competitors...

 First off my card was stolen at the end of February and i reported it feb 21 along with my wallet. I know i shouldnt write my pins down but i forget things and i have a million and 1 things to remember. But i had written down my pin and had it stored in my wallet for safe keeping...or so i thought. Well february 23 was when my taxes were suppose to be loaded on to my netspend card. My wallet went missing the 21st of this year. I call netspend to report my card missing and to have it turned off. I get a representative on the phone who can barely speak english. I tell him i need to report my card as stolen and i needed a card mailed to me asap because my taxes were being loaded soon. He tells me no problem hes going to have it sent fed ex and it should get to me in 1 to 2 business days. So those days go by and no card. So i call again and the rep says oh well i dont see where you called in and reported your card stolen and theres also no record of a new card being sent out. So i explain what i was told and he tells me hes turning my card off and sending a replacement card which should get to me in 7 to 10 days. I wait again to receive my card to access my funds. 10 days go by and i log onto my account and i see my card still being used. Whoever has my card is using my taxes. So i call livid because not only have i called to report my card stolen two seperate times but my money that i worked hard for is being used by some jack a**. They gove me the run around but this time my card was actually turned off and i started the dispute process. The amount of my taxes i was suppose to get was $8228.00. I called to see if i could dispute every charge at once because by then my money was d**n near gone. They told me to start with the big purchases first. So i follow suit. I wait and wait and i get and email stating the dispute was closed and no money will be awarded. I was pissed. I disputed a charge for $3,337 dollars another for 900 another for 300 something. I log on to see what's going on with my account today and my account is locked. I called to see what was going on and the rep tells me that my account was closed do to suspicious activity. So im telling him i haven't used my account im waiting for my disputes to settle. I was suppose to get my money tomorrow but they closed my account today. So im asking the rep questions and he tells me theres nothing he can do and hangs up on me. I am pissed all of my hard earned money was on that card and now im out of $8,228 dollars. I want my money this company takes peoples money. Please help me get my money back

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This report was posted on Ripoff Report on 05/11/2017 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend/nationwide/netspend-took-my-money-nationwide-1372775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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