Report: #836139

Complaint Review:

  • Submitted: Wed, February 08, 2012
  • Updated: Wed, February 08, 2012
  • Reported By: Hrvster — Beverly Hills California U.S.A.
    1100 NW 163rd Drive, Suite B4
    Miami, Florida
    United States of America NetTalk has been reduced to the level of MajicJack - poor voice quality, impossible to reach tech support Miami, Florida

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For 6 months I have called to fix complaints of poor voice quality issues. Tech support is difficult to reach. I have held in cue for up to one hour without getting a person to answer. They are trying to sell more new devices and don't have enough support for those they have already sold. I have sent e-mail and opened up trouble tickets. They take days to respond and then only to ask for more questions or to do something like disconnect power and reconnect-THIS HAS NOT CURED THE PROBLEM. The device is unusable in it's present form.  I have asked for a refund or replacement and they instead hide behind "we need to do more trouble shooting". They have been paid in advance and I feel they have an obligation to an existing customer. This company is lacking in moral fiber - to dis customers after you have their money is no way to have them say I love you.
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This report was posted on Ripoff Report on 02/08/2012 04:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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