Network Solutions VPS Web Hosting & Technical Support is Terrible Herndon, Virginia

I paid for a Virtual Private Server (VPS) web hosting plus other services with Network Solutions last July 2011.  I was urged to go the route of VP because of the amount of time their servers were guaranteed to be available, the response time in the event they were to go down and the simple fact that the server would be mine, not shared like their other web hosting packages. 

The first 6 months were great however 2012 has been terrible.  On January 13th my web site was down for several hours, no notification from Network Solutions.  I found out, embarrassingly enough, from my customers who could not access my web site.  It took 5 calls to Network Solutions before the problem was fixed, they had no idea the server went down, then said they knew it went down because it affected several other customers.  Their "customer support", is the worst I have ever encountered.  They are essentially a $10 per hour clerk there to answer the phone and read from a script they are given.  That's all.  No help, no good information, just someone to answer the phone and provide you with a monotone, unconcerned, unhelpful response.

Today, February 7th my web site is once again down and once again, I have to hear from my customers.  Only this time, I have a large client who paid for advertising directing their targeted audience to visit my web site and... it's not available.  I have no idea how long it's been like this, once again the "customer support" I received from Network Solutions was awful, to say the least.  No help, no information, just reading again from a canned script in lifeless, monotone voice.  No concern whatsoever or understanding about the impact this is causing my business.

And because you are locked into a contract, you cannot end your services or receive a refund.  Yes "30 day guarantee" is nice however Network Solutions is a gigantic company and they ensure their services are stellar for those first 30 days.  I paid in full last July so again, I am stuck but to suffer through the remaining months before I switch my services entirely.  However, depending upon how quickly this is resolved and the number of additional times it happens, I just might cancel my services anyways because it will cost me more money in lost business to stay.

For future business owners, I strongly recommend you consider other options than Network Solutions.  They talk a big game, have a nice web site but they cannot deliver and their customer support/technical service is terrible.

Sincerely,

A small business owner in Missouri