• Report: #421761
Complaint Review:

Network Tool Warehouse / NTXTools.com

  • Submitted: Sun, February 08, 2009
  • Updated: Wed, January 06, 2010

  • Reported By:Buford Georgia
Network Tool Warehouse / NTXTools.com
8934 Brecksville Rd. Cleveland, Ohio U.S.A.

Network Tool Warehouse / NTXTools.com Sold bad product, as middleman company, bait and switch with product shown vs. what they ship Cleveland Ohio

*Consumer Comment: Street Addresses

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Basically, i ordered a car remote alarm scanner that shows if car alarm remotes are sending out a signal. NTXTools.com had 1 for sale, and on the web page, it showed, and stated that you get the remote tester, 12 packs of new batteries, and a store display stand for $65.00. i ordered the kit, and received the remote tester only. on top of that, it's defective.

i called the company, and they told me on the phone they would forward the information to their web department, and get back to me with an RMA. nothing heard for a week. went back to their web site where i purchased the remote tester, and the page with that remote tester was gone (covering their tracks). emailed them 4 times, and never got an answer, even though they spammed my email twice a day with ads...called, always told "xxx in accounting (or in web marketing) will call you back very soon"

now that i have to be going through a chargeback, and my credit card wants me to show i returned it. why, and to where? they never gave me an RMA authorization...so i believe that i would return it, and they'll claim they didn't get what they sold me, and i'll end up with nothing, and a negative on my credit card. it's a hassle. it gives companies leverage when selling crap, or doing a bait and switch.

heads up about this shady website.

Buford, Georgia

This report was posted on Ripoff Report on 02/08/2009 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/network-tool-warehouse-ntxtoolscom/cleveland-ohio-44141/network-tool-warehouse-ntxtoolscom-sold-bad-product-as-middleman-company-bait-and-swi-421761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Street Addresses

AUTHOR: JustMe - (United States of America)

Here is some contact information and street address for an affiliated company (they are all the same).  Todd appears to be/may be the owner of all of them.  Coastal Tool Supply, Network Tool Warehouse, USA Tool Warehouse, Americas Tool Warehouse.

Todd Morgen

General Manager

Coastal Tool Supply

93 S. Jackson Street

Seattle, WA 98104-2818

Phone: (206)926-3804

Fax: (206)926-3805


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