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Report: #307015

Complaint Review: NETWORKAGENDA - GSA - SBA Express - Internet

  • Submitted:
  • Updated:
  • Reported By: Huntsville Alabama
  • Author Confirmed What's this?
  • Why?
  • NETWORKAGENDA - GSA - SBA Express NETWORKAGENDA.COM Internet U.S.A.

NETWORKAGENDA - GSA - SBA Express Rip off unauthorized charges on account Internet Fraud Internet *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Resolution Offer

*Author of original report: NETWORKAGENDA - GSA - SBA ExpressNETWORKAGENDA - GSA - SBA Express Rip off...unauthorized charges on account...Internet Fraud Internet Nationwide

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I have been charged three times on our credit card account for unathorized charges - 2 in the nae of GSA - SBA Express for $7.95 each. Today another charge appeared for $9.95 to Networkagenda.com. When we look this up on the internet, we read that these are related entities and that they are already reported for fraudulent charges. Now we are seeking to have the amounts credited back and assure that there are no future charges.

Apparently this is some kin of time in to information requested for grant seekers. We ordered andpaid for a CD Instruction kit for obtaining government grants. This was paid for separtely at $39.99. When this purchase was made there was no info about these additional services and charges. Theywere not requested and nerver authorized.

Natasha
Huntsville, Alabama
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.


This report was posted on Ripoff Report on 02/07/2008 12:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/networkagenda-gsa-sba-express/internet/networkagenda-gsa-sba-express-rip-off-unauthorized-charges-on-account-internet-fraud-i-307015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

POSTED: Friday, February 08, 2008

First of all let me offer my sincerest apologies to Natasha. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Natasha had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement:

Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.

After clicking the 'Ship My FREE Kit!' button, the next screen that appears contains the offers for Everyday Legal Forms, Rebate Millionaire and Family Savers Club - these are offers that you simply have to uncheck the box if you are not interested in participating in them. Had Natasha simply unchecked the boxes she would never have been enrolled in those particular programs.

Natasha, please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.

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#1 Author of original report

NETWORKAGENDA - GSA - SBA ExpressNETWORKAGENDA - GSA - SBA Express Rip off...unauthorized charges on account...Internet Fraud Internet Nationwide

AUTHOR: Natasha - (U.S.A.)

POSTED: Thursday, February 07, 2008

I have been charged three times on our credit card account for unathorized charges - 2 in the nae of GSA - SBA Express for $7.95 each. Another charge appeared for $9.95 to Networkagenda.com a few days later. When I looked this up on the internet, I read that these are related entities and that they are already reported for fraudulent charges. Now I am seeking to have the amounts credited back and assure that there are no future charges. Apparently this is some kind of time in to information requested for grant seekers. I ordered and paid for a CD Instruction kit for obtaining government grants. This was paid for separately at $39.99. When this purchase was made there was no info about these additional services and charges. They were not requested and never authorized. In fact I was only supposed to pay for the shipping which was only $1.95. I did not know about the $39.99 until I looked at my bank statemnet. I called GSA and demanded for a refund. I got some story about I had a 10 day trial period on the CD. This was a CD I never received. I hung up with that guy and called right back. The next representative refunded my account. Now I have the new charges. Point this this is a fraud. I encountered unauthorized charges. And never recieved any type of grant assistanting CD.

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