• Report: #228645
Complaint Review:


  • Submitted: Thu, January 04, 2007
  • Updated: Thu, January 04, 2007

  • Reported By:Washington District of Columbia
Woodland Hills, CA Internet U.S.A.

Netzero bills before they say causing cancellation fees that did not previously exist for trial members Internet

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I did a Netzero trial for a month, but the service was way too slow for me. If my email box had 20 emails in for example, it would take two days to send, so I decided to cancel my service a week before my trial was up just to be "safe" about it.

When I called to cancel, I was told that I couldn't cancel yet and I would need to call back in a week- January 3rd, the day my trial ended. I called back on January 3rd at around 4:00 pm. They told me that I owed $6.95 for February and a $25 cancellation fee.

They had charged my card for the month of February arbitrarily at 2:45 pm. (2:45 pm was not even relevant to the time I had enrolled a month before). I talked to manager after manager, all of whom tried to sell me new services for a minimum of 15 minutes before even addressing my problem, and still it has not been taking care of, though I plan to make the dispute via my credit card company for lack of a better route.

Washington, District of Columbia

This report was posted on Ripoff Report on 01/04/2007 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netzero/internet/netzero-bills-before-they-say-causing-cancellation-fees-that-did-not-previously-exist-for-228645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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