• Report: #862183
Complaint Review:


  • Submitted: Sun, April 01, 2012
  • Updated: Sun, April 01, 2012

  • Reported By: Drifty — Pomeroy Washington United States of America
Internet United States of America

NetZero I have been trying to cancel my netzero account for the second time. Each time they tell me that I will get another free month and will have to call in by the last day of the month. I do not use net Internet

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     I have tried to cancel netzero in Feb and March.  I am told that I receive the next month free but I must cancel by the last day of the month. 

     At the end of Feb I tried to cancel my account.  I wanted to cancel it right then but got tired of listening to the rep and said ok.  I will cancel the end of March. 

     I called at the end of March.  Again I was given the runarround and told I will be given another free month.  I said no I don't want another month and I am cancelling right now. 

  The rep said I can't cancel right now.  I will have to wait until the end of April to cancel.  I got a little excited and repeated again that I am cancellling right now and won"t be callling at the end of April and if they attempt to charge me I will sue.

    At this point I just hung up.  Apparently reps are trained to do this.  I have emailed customer and support. In reply yesterday they said they are forwarding it to a supervisor and will hear from them within 24 hours.

This report was posted on Ripoff Report on 04/01/2012 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netzero/internet/netzero-i-have-been-trying-to-cancel-my-netzero-account-for-the-second-time-each-time-t-862183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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