I bought the netzero 4g hotspot. I immediately tried to connect with no luck. There is one tower a couple miles away and there was no connection. After 2 hours of trying I called to return it. Rosa told me they don't take returns. After arguing for several minutes she put me on hold for almost 4 minutes. When she returned she said I would get a FULL refund as long as I returned it to them. I ran out and mailed it back to them with confirmation. After a month's time I only had a $72.70 refund of my original charge of $129.20. When I called today regarding the rest of my refund I was told by Irvin that there was a $35.00 restocking fee and no refund on shipping (which apparantly was $21.50 if my math is correct). So I asked to speak to the supervisor, which was Dave. After speaking to him he said he agreed that I was not told of the restocking fee but the issue had to go to a review board to decide if I would get the rest of my refund. So I called American Express and they refunded me the $56.50 and said they would deal with netzero. I love American Express. Please don't fall for netzero's lies. Don't take netzero at face value and do your research so you don't have the problem I had. Such a scam operation.
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