Complaint Review: NetZero
NetZero They will not let me cancel my account. Internet
*Consumer Comment: If they won't lisen to you, don't pay them
I have tried to cancel my account several times. When I do it online or by email I receive the following response.
"For security reasons, cancellations are not processed over email, instead, please call us toll-free at 1-800-851-7908."
Isn't it strange that NetZero, an internet company can not cancel an account by email!!!
So I called and cancelled my account. I was on hold for a long time and then I was connected to someone that I could not understand. I just kept saying, cancel my account. Just cancel my account.
Well, I am still being billed and I don't know what to do.
NetZero is a total ripoff!!
This report was posted on Ripoff Report on 12/24/2009 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netzero/internet/netzero-they-will-not-let-me-cancel-my-account-internet-544892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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