Report: #1166484

Complaint Review: NetZero

  • Submitted: Thu, July 31, 2014
  • Updated: Thu, July 31, 2014
  • Reported By: Ms. B — Glen Allen Virginia
  • NetZero
    21301 Burbank Blvd.
    Woodland Hills, California

NetZero PRACTICING FALSE ADVERTISING. Ex. $19.95 is actually $22.90. Woodland Hills California

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 I currently use NetZero. NetZero price of $19.95 as of July 2014 is deceptive; they have added a $2.95 get this “ACCESS FEE (to access their Network)” in extremely small white print on the plan pages.

   So if you choose the $19.95 you will not be allowed to access NetZero’s network, unless you pay this mandatory fee. If they would have just increased the price I would not be so outraged but to add the $2.95 as an access fee to their network is outrageous.

   I signed up for this plan in 2013 with the knowledge that the price included access to the NetZero network; otherwise the plan is useless if one cannot access a network.

   The actual price of whatever plan you choose plus mandatory access fee of $2.95, to access their NETWORK. They are blatantly PRACTICING FALSE ADVERTISING. Ex. $19.95 is actually $22.90.

   How do we as customers stop this unsavory practice of dishonest, false deceitful and deceptive advertising? Does anyone have workable Ideas on stopping this practice? What Federal Agency controls internet providers?



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This report was posted on Ripoff Report on 07/31/2014 02:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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