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Report: #1212988

Complaint Review: Neu Garcinia - Provo Utah

  • Submitted:
  • Updated:
  • Reported By: Bambi — Manchester Pennsylvania
  • Author Not Confirmed What's this?
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  • Neu Garcinia 2122 South 950 East Provo, Utah USA

Neu Garcinia, Neu Garcinia Cambogia Neu Garcinia Cambogia Provo Utah

*General Comment: Nope...

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I signed up over the phone responding to a radio commercial I heard about NEU Garcinia Cambogia. The offer was for 1 - 30 day supply of the product 100% free. I only had to pay $4.98 for S&H, which was taken out of my account on Feb. 9, 2015.  After giving my name, address and CC number to a woman, she had me listen to a recorded message and I needed to respond to questions by pushing numbers on my phone.  On listening to the recorded message, I pressed 2 for "NO" over and over about accepting other bottles in the mail. I also pressed 2 for "NO" about getting the next bottle at half price if I'd pay now.  I thought I would try the free bottle, and if it worked, I would call back to order additional bottles. I didn't mind paying the full price if it worked.

In the meantime, they charged my credit card $69.95 on the Feb. 24, 2015. When I called to ask them why they charged my card, they said it was for the first bottle I received.  WHAT?  Oh no!  The woman told me that I had 14 days to cancel my auto shipment.  What auto shipment?  I said "NO" to everything they offered me.  I ask to speak to a supervisor and was told I was already speaking to one and there was no one else I could speak to.  She said that there was nothing she could do about refunding my money.  She ask me if I wanted to cancel my membership.  WHAT MEMBERSHIP?  I did not authorize any amount to be charged to my credit card except $4.98 nor do I have a membership.

I requested to have the unauthorized charge credited back to my credit card. They told me they could not credit that amount because I did not return the product in 14 days.  I explained to her that I was not aware of the 14 day policy and I haven't received any additional bottles, so why was I being charged?  She said it was for the first bottle.  WHAT???  Okay so I paid almost $75.00 for a product that was 100% free!?!?  I never heard anything about shipping the unused portion back. It would have been nice to know all of the small but very important details up front!  I totally agree with the other person who also wrote about them on here.  This company is very DISHONEST, FRAUDULENT, INTERNET SCAMMERS!!!

This report was posted on Ripoff Report on 03/03/2015 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/neu-garcinia/provo-utah-84606/neu-garcinia-neu-garcinia-cambogia-neu-garcinia-cambogia-provo-utah-1212988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Nope...

AUTHOR: Tyg - (USA)

POSTED: Tuesday, March 03, 2015

 Its on thier web site and in their recorded message. YOU DIDNT LISTEN!!! I heard it, but then again I was LISTENING for it. It CLEARLY stated that you had 14 days after placing your order to CANCEL your TRIAL MEMBERSHIP. When you read their website under terms and conditions it also says this. NOT A RIPOFF WHEN YOU DO IT TO YOURSELF!!!! THEY are ONLY doing what you told them they could do and NOTHING MORE!!!!! Its YOUR impatience that has caused this issue or its YOUR lack of paying attention that has caused this. Get over it BECAUSE YOU SAID THEY COULD DO THIS!!!

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