• Report: #872300
Complaint Review:


  • Submitted: Sun, April 22, 2012
  • Updated: Mon, January 11, 2016

  • Reported By: A. M. — United States of America
Internet, California United States of America

Neurotris | Notice: Ripoff Report VIP Arbitration Decision: A neutral and independent Arbitrator has determined that the following Report contained one or more false statements of facts. The false statements have been redacted as ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). | Furthermore, the Arbitrator has determined that the Author of the Report is a competitor of the Complainant. | Neurotris A 1 Engineering USA, Tony Picciano ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)) Tony Picciano and Neurotris Internet, California

*General Comment: Neurotris Complaint

*REBUTTAL Owner of company: Notice

*General Comment: Really?

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Neurotris, Inc., Complainant


Anonymous, Author of Report #872300,


Complainant Neurotris, Inc. (the “Complainant”) has challenged the truthfulness of certain specific statements (each, a “Statement”) posted by Author Anonymous (the “Author”) on the Ripoff Report website at www.ripoffreport.com as Ripoff Report #872300 (the “Report”). The Complainant denies the allegations written in the Report. The Author did not provide a response to this matter. Therefore, in accordance with the Ripoff Report VIP Arbitration Rules (the “Rules), the Author waived their right to participate in this Arbitration. By submitting a Report and a Complaint on the Ripoff Report websites, both the Complainant and the Author have agreed to submit the dispute to the Ripoff Report VIP Arbitration Program.

In accordance with the Rules, the Arbitrator was asked to decide whether the challenged Statements were an opinion or a fact. If, and only if, the Statement was determined to be a statement of fact, the Arbitrator was asked to further decided if, by a preponderance of the evidence, to determine if the Statement was true or false. If the statement identified by the Complainant is determined to be an opinion, no determination will be made as to that particular Statement because an opinion cannot be determined to be true nor false.

In this case, the Arbitrator had only the evidence submitted by the Complainant to consider. The evidence submitted included Ripoff Report #872300, Complainant’s Arbitration Statement, Complainant’s Witness Statements, and supporting documentation.

Each Statement challenged by the Complainant has been considered, together with any Witness Statements and Documents provided by the Complainant for determination of the truth or falsity of the Statement. The Author did not provide a response to the Complaint.

The Arbitrator determined that the certain statements challenged in the Report were false. Therefore, according to the VIP Arbitration Rules, those statements have been redacted.

Decided January 4, 2015,

Sandra J. Franklin, Arbitrator

* A copy of the full Arbitrator’s Decision is available upon request. Please e-mail arbitration@ripoffreport.com with the name of the Complainant and Report number.



((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).  ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).   ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).  ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).  ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).

This report was posted on Ripoff Report on 04/22/2012 11:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/neurotris/internet-california-/neurotris-notice-ripoff-report-vip-arbitration-decision-a-neutral-and-independent-arbi-872300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Neurotris Complaint

AUTHOR: Neurotris fan - ()

I have received many series of treatments with the Neurtotris machine with no ill effects.  The problem this woman had being burned is not the problem with the machine but with the person who gave the treatments.  There should be no pain during a treatment and if there is why didn't eiher womn stop the treatment,  I also find it odd the woman herself cannot write a complaint about the procedure and had to have her husband do it.

I am 69 years old and get compliments continually on my skin and neck.  That you Neurotris and I can only think this couple is looking for some extra cash.

The product works

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#2 REBUTTAL Owner of company




The above report has no merit at all and was written by our competitor that has chosen to use this unmonitored self populating site with attempts to gain an unfair competitive edge by eliciting a campaign of vilification and making up false statements that make no sense whatsoever. WE are demanding that the author provide proof. We have initiated a FEDERAL legal action against the author of this posting case # US Federal courts 2012cv00479 and will soon have a resolution.


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#3 General Comment


AUTHOR: trainer - (USA)

If your lawyer advised you to say nothing, then what are you doing here? Is there a pending class action? I'm not aware of one and that is public information?

Microcurrent doesn't "burn" anything. Temporary redness after treatment is normal and its caused by increased circulation in the capillaries in the immediate area... and it goes away in a few minutes (it's actually a good thing).  If your wife had these kinds or effects then likely she has some other skin condition that contributed to the effect. This is a highly "un-normal" reaction to microcurrent. Think about this for a moment... A "burn" to the skin is very painful. Do you think anyone is going to let you continue to burn them without complaining?

There isn't enough current or the right type of current in ANY microcurrent machine to cause an immediate burn effect (it would take many continuous hours if not days). These machines are very safe. About the only way you can hurt someone with a microcurrent machine is to drop it on their toe or do something deliberately malicious.

There has never been a documented sustained injury or death from any microcurrent machine. People die in automobiles every 17 minutes (on average). Should automobiles be taken off the market too?

While I don't negate your wife's condition this sounds to me that it's a post of a more "personal" nature than it does like an honest product/ service review. As to Mr. Picciano being a liar and a crook... Well, those are very personal observations but I suppose there could be something to what you say.
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